Experienced Customer Service Representative – Remote Opportunity in Texas

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we may have the purr-fect opportunity for you to join arenaflex's award-winning customer service organization as a full-time Customer Service Representative.

About arenaflex

arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. Our mission is to provide an unparalleled shopping experience for our customers, and we're looking for talented individuals like you to join our team. As a Customer Service Representative, you'll be at the forefront of delivering exceptional customer experiences, and we're committed to empowering you to become your best.

What You'll Do

As a Customer Service Representative at arenaflex, you'll be responsible for engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. Your key responsibilities will include:

• Engaging directly with customers via phone, email, or chat to resolve their queries and provide exceptional customer experiences
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills
• Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Ability to pass a background check

Technical Requirements

To ensure you have the necessary technical requirements to succeed in this role, you'll need:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience
• A work area that is acceptable for webcam use
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why arenaflex Customer Service?

At arenaflex, we're committed to empowering our team members to become their best. Here are just a few reasons why you'll love working with us:

• YOU BELONG: arenaflex is a place where you can be your authentic self. Our customers and partners are from everywhere, and we celebrate our diversity and individuality.
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more!

Equal Opportunity Employer

arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

How to Apply

If you're ready to join our team and become your best, click the link below to apply: Apply Job! We can't wait to hear from you! Apply for this job