Experienced Bookkeeping Software Customer Support Specialist – Remote Opportunity

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of innovative solutions, we're seeking a highly skilled and experienced Bookkeeping Software Customer Support Specialist to join our team of dedicated professionals. In this role, you'll have the opportunity to work from the comfort of your own home, providing top-notch customer support to clients using accounting software.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's passionate about delivering exceptional customer experiences. With a strong focus on innovation and customer satisfaction, we're committed to helping businesses succeed in today's fast-paced market. Our team is comprised of talented individuals who share a common goal: to provide the best possible support to our clients.

Why Join arenaflex?

As a Bookkeeping Software Customer Support Specialist at arenaflex, you'll enjoy a range of benefits that will enhance your career and work-life balance. Some of the perks include:

• Flexibility: Work from home and create your own schedule, allowing you to balance your work and personal life with ease.
• Variety: Gain experience in different industries and broaden your skillset while providing exceptional customer service.
• Supportive environment: Our team is dedicated to helping you succeed, so you can focus on delivering top-notch service to our clients.
• Competitive compensation: Earn up to $20.40 per hour, with a guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes.

Responsibilities

As a Bookkeeping Software Customer Support Specialist, your primary responsibilities will include:

• Providing expert support to clients using accounting software, including QuickBooks Online and comparable solutions.
• Assisting clients with questions related to accounting software processes, ledger entry, navigation, and other troubleshooting needs.
• Demonstrating a strong understanding of bookkeeping and accounting practices, including AR, AP, journal entries, reconciliation, and more.
• Delivering high-quality customer service over the phone in a virtual or "brick and mortar" call center environment.
• Comfortably cross-selling relevant products while addressing customer concerns.
• Taking ownership of customer issues and providing confident resolution.
• Utilizing strong communication skills to interact with clients in a friendly and professional tone.

Requirements

To succeed in this role, you'll need:

• Proficiency in QuickBooks Online or comparable accounting software.
• Bookkeeping/accounting expertise, including AR, AP, journal entries, reconciliation, and more.
• Customer service experience and a demonstrated ability to deliver high-quality customer service over the phone.
• Comfort with cross-selling relevant products while addressing customer concerns.
• Strong ownership of customer issues and ability to provide confident resolution.
• Tech savvy and avid computer user.
• Ability to communicate with a friendly tone and professional demeanor.

Work Environment and Technology Requirements

To ensure your success in this role, you'll need:

• A quiet, uninterrupted space to work.
• An organized desk area.
• A personal computer (no tablet).
• Broadband internet connection, at least 10 Mbps download speed.
• Wired internet connection (no wi-fi or mobile internet).
• Windows 10 or Windows 11 operating system.
• Valid antivirus software installed, running, and up to date.
• Wired USB headset with microphone.
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility.

Important Information

Please note that this program is only available to independent contractors residing in the United States, except for California, New York, Pennsylvania, and Washington. You must also successfully pass a criminal background check. As an independent contractor, you'll be responsible for your own taxes and benefits.

Contractual Relationship

The relationship between you and arenaflex is a contractual relationship. You'll remain an independent contractor for the duration of this program assignment. arenaflex will not be responsible for withholding taxes on your earnings while contracted with us. When you receive your contract, you'll be asked to agree to have no claim against arenaflex hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kind.

Job Type

This is a contract role with a flexible schedule, available between 8 am and 8 pm CST, Monday to Friday.

Pay

You'll earn up to $20.40 per hour, with a guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes.

Schedule

Monday to Friday, with flexible scheduling opportunities to create your own schedule.

Work Location

Remote, with the ability to work from the comfort of your own home. If you're a motivated and experienced Bookkeeping Software Customer Support Specialist looking for a new challenge, we encourage you to apply to this exciting opportunity at arenaflex. Apply for this job