Experienced Customer Service Representative – Buyer Experience Team

At arenaflex, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About the Role:

We're seeking a dynamic and driven individual to join our Buyer Experience team as a Customer Service Representative. As a member of our team, you will be a brand ambassador for arenaflex, putting the customer at the heart of what we do. You will be responsible for creating magical customer experiences, demonstrating a compliance mindset, and partnering with operational leadership to identify barriers to customer success.

Key Responsibilities:

* Be a customer champion, committed to creating magical customer experiences in line with our service standards.

• Demonstrate a compliance mindset by striking the right balance across customer, business, and regulatory requirements.
• Partner with operational leadership to identify barriers to customer success, while actively supporting a culture of continuous improvement across our standard operating procedures.
• Own your commitments ensuring your efforts align with departmental goals and objectives securing arenaflex's overall success.
• Handle inbound calls within a queue, ensuring consistent customer outcomes.
• Demonstrate commercial awareness through value add, which builds customer loyalty and enables business growth.
• Come prepared to roll up your sleeves, always agile and flexible, ready to engage in new campaigns, categories, and ways of working.
• Foster positive relationships within your network building a trusted, open, and fun work environment.

Relevant Experience & Role Competencies:

* 2+ years of call center or relevant customer service experience

• A stellar communicator, with high level of empathy and emotional intelligence
• Digital proficiency in navigating web-based & e-commerce specific software applications, office suites, instant messaging, and internet searches
• Customer-centric and maintain a high level of customer care in a variety of different and complicated situations
• Skilled and insightful to the needs of customers
• Comfortable in a dynamic, fast-paced, and constantly evolving working environment

Work From Home Requirements:

* Must Be Located in Texas

• Have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children, and other adults
• Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) while working at home
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload

Benefits:

* Starting pay of $20.00/hr with differentials for swing and weekend shifts

• Benefits on Day 1 (Medical, Dental, Vision Insurance)
• 16+ Days of Paid Time Off
• arenaflex Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
• Teammates can receive quarterly bonuses and yearly raises based on performance

About arenaflex:

arenaflex is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We're committed to creating a workplace where everyone can bring their unique selves to work - every day.

Why Join arenaflex?

* Be part of a dynamic and innovative team that's changing the way the world shops and sells

• Work from home with a flexible schedule that suits your needs
• Enjoy a competitive starting pay and benefits package
• Develop your skills and career with our comprehensive training and development programs
• Be part of a company that's committed to sustainability and social responsibility

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application through our website, including your resume and a cover letter that outlines your relevant experience and qualifications.

Disclaimer:

Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about arenaflex's commitment to ensuring digital accessibility for people with disabilities.

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