Experienced Homeoffice Chat Support Specialist – Vision Care Customer Service

At arenaflex, we're revolutionizing the way people experience vision care. As a Homeoffice Chat Support Specialist, you'll be at the forefront of delivering exceptional customer service to our valued clients. If you're passionate about making a difference in people's lives and have a knack for problem-solving, we want to hear from you.

About arenaflex

arenaflex is the parent company of several innovative businesses, including Luna and Hello Eyes. Our mission is to simplify, ease, and make vision care more accessible to everyone. We're proud to maintain the legendary culture of 1-800 Contacts, which has been a leader in the industry for almost 30 years. arenaflex is owned by KKR, one of the world's largest and most successful private equity investment companies. We're committed to putting our customers first and have built a company that values innovation, customer satisfaction, and employee engagement.

Why You'll Love Working at arenaflex

* We're not just another call center – we're a team of rockstar agents who go above and beyond to WOW our customers.

• Our customer satisfaction scores and employee engagement numbers speak for themselves.
• We offer a safe, respectful, and inclusive work environment that fosters growth and development.
• You'll have the opportunity to work with a talented team of professionals who are passionate about making a difference.
• arenaflex is an equal opportunity employer and values diversity in the workplace.

What You'll Do

As a Homeoffice Chat Support Specialist, you'll be responsible for:

• Answering 2-3 incoming chats using the LiveEngage platform
• Consulting customers on enhancing the value of their contact lens purchase
• Proactively communicating and engaging with your manager and team members to be successful in a virtual work environment
• Providing top-notch customer service in a fast-paced, dynamic environment
• Identifying and resolving problems in a way that creates a positive customer experience
• Maintaining high performance metrics, including revenue per call, quality, availability, and dependability
• Living our company values: Big Hearted, Unconventional, Tenacious, Better Together

What You'll Need

To be successful in this role, you'll need:

• A high school diploma or equivalent experience
• 2-3 years minimum customer service experience
• Great typing skills (at least 40 words per minute) and technical proficiency
• A reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• A positive, driven, and solution-oriented mentality
• The ability to show up to work on time and work your scheduled shift

Perks

As a Homeoffice Chat Support Specialist at arenaflex, you'll enjoy:

• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses, and glasses frames
• Tuition reimbursement for eligible courses

Approved Remote Working Locations

arenaflex is currently hiring for remote positions in the following states:

• Arizona
• Florida
• Idaho
• Nevada
• North Carolina
• Texas
• Utah
• Virginia

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you. Apply today to become a part of our amazing team at arenaflex.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply Job! Apply for this job