Experienced Full Stack Customer Support Specialist – Technical Support – arenaflex (WFH) – Alabama

At arenaflex, we're revolutionizing the way our customers engage with the latest product offerings, media, and entertainment. As a global leader in communications and technology, we're seeking a highly skilled and dedicated Customer Support Specialist to join our team from the comfort of their home. As a member of our team, you'll redefine the customer experience, delivering best-in-class support to our consumer and business customers.

About arenaflex

arenaflex is a global leader in communications and technology, providing innovative solutions to customers worldwide. With a rich history of innovation and a commitment to customer satisfaction, we're shaping the future of technology and connectivity. Our team is passionate about delivering exceptional customer experiences, and we're seeking like-minded individuals to join our mission.

Job Summary

As a Customer Support Specialist, you'll serve as the first line of technical support for our customers, handling complex call types ranging from service support and billing to retention and repair. You'll need to be adept at troubleshooting technical issues with ease, shifting between call types without missing a beat. Your success will depend on your ability to deliver a best-in-class customer experience, resolving technical issues and offering operational improvements.

Key Responsibilities

* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.

• Troubleshoot and resolve customer-impacting issues, such as voice and data issues spanning multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
• Assist customers with products and services, including laptop connect services, air cards, USB devices, initial setup, configuration of arenaflex-provided software and applications.
• Proactively engage T3 support (network and IT) to address and resolve issues.
• Remain proficient in all billing, rate plan, and feature matters.

WFH Requirements

* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).

• Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Preferred Qualifications

* 6 months to 1 year of customer service/sales work experience

• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance

What's in it for you?

* Paid-training that you'll be required to complete from home, as well as resources to encourage your career growth.

• A competitive compensation package, with variant pay dependent on experience.
• An amazing benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
• 50% employee discount on eligible arenaflex wireless plans (up to two accounts per employee) and wireless accessories, arenaflex wireless home phone and internet (up to 10 lines), arenaflex phone (formerly U-verse Voice) and Digital Life.
• 4-6 weeks of paid training on the latest technology, devices, and our entire lineup of products, services, and promotions.

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're seeking like-minded individuals to join our mission. As a WFH employee, you'll have the flexibility to work from the comfort of your own home, with the support of our team and resources.

How to Apply

If you're ready to join our team and redefine the customer experience, apply today! We're an equal opportunities employer and welcome applications from qualified candidates in a manner consistent with the requirements of federal, state, and local laws. Apply Job! Apply for this job