Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. As a Fiber Customer Support Analyst, you'll be part of a dynamic team that powers and empowers our customers with exceptional technical support and customer service. If you're a customer-centric individual with a passion for technology and a drive to deliver outstanding results, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative communication and networking solutions. Our mission is to power and empower people by connecting them to what brings them joy. We're committed to driving innovation, creativity, and impact in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.

What You'll Be Doing

As a Fiber Customer Support Analyst, you'll be the face of arenaflex, providing exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center to help customers with their voice, data, and video services. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking a dedicated and customer-centric individual with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. To be successful in this role, you'll need:

• A dedication to customer service excellence
• Amazing communication skills
• A positive, professional attitude
• A passion for technology and a drive to deliver outstanding results

Even Better If You Have

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience

What We Offer

As a Fiber Customer Support Analyst at arenaflex, you'll enjoy a range of benefits, including:

• A competitive salary and incentives
• Comprehensive health and wellness benefits
• 401(k) Savings Plan and stock incentive programs
• Paid time off and adoption assistance
• Tuition assistance and a total rewards package that's designed to help you move forward in your career and in areas of your life outside of arenaflex

Work Environment and Culture

As a remote role, you'll work from home with occasional in-person trainings and meetings. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.

Equal Employment Opportunity

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger and are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-centric individual with a passion for technology and a drive to deliver outstanding results, we want to hear from you. Apply now to join our team as a Fiber Customer Support Analyst and be part of a dynamic team that powers and empowers our customers with exceptional technical support and customer service.

Test(s) Required

* Computer & Internet Knowledge Test (210)

• SACS HTML Results

Test Previews

* Computer & Internet Knowledge Test (210)

• SACS HTML Results

Scheduled Weekly Hours

* 40 hours per week

Compensation Range

* The compensation range for this position is between $707.50 and $1,804.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Apply Job! Apply for this job