Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across arenaflex's Fastest and Most Reliable Network
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in ways that matter. We're a place where you can share your ideas, learn, grow, and thrive in a culture that values empathy, creativity, and impact. If you're looking for a career that's more than just a job, where you can make a real difference in people's lives, then join us on the arenaflex journey.
What You'll Be Doing
As an Experienced Customer Sales and Service Representative at arenaflex, you'll be at the forefront of delivering exceptional customer experiences across our fastest and most reliable network. With your superior sales and customer service skills, you'll be the go-to person for customers who need help with installation, disconnection, or changes to service. You'll instill confidence and loyalty in our customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. Your responsibilities will include:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
- Responding to requests from customers about arenaflex products and services.
- Verifying service order accuracy and completeness and making corrections/changes, as needed.
- Negotiating the collection of overdue bills.
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
- Managing various systems and work tools while engaging on the phone with customers.
What We're Looking For
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service.
Essential Qualifications
* Related Associate Degree or 2+ years' relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment.
- Proven track record of meeting or exceeding sales goals.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Familiarity with arenaflex's products and services.
What We Offer
At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.
Work Environment and Culture
As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that values innovation, creativity, and impact. Our culture is built on empathy, trust, and open communication, and we're committed to creating a workplace that's inclusive, diverse, and supportive.
Compensation and Perks
The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
How to Apply
If you're ready to join a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in ways that matter, then apply now. We're excited to hear from you and learn more about your skills, experience, and passion for delivering exceptional customer experiences. Apply Now! Apply for this job