Technical Content Designer, Customer Service – Global Entertainment Leader

At arenaflex, we're revolutionizing the way people enjoy entertainment worldwide. With over 278 million paid memberships across 190 countries, we're committed to delivering exceptional experiences that captivate audiences. Our Global Customer Service organization is at the forefront of this mission, providing top-notch support to our subscribers around the globe. We're now seeking a talented Technical Content Designer to join our Customer Service Content Strategy team and help shape the future of global entertainment.

About arenaflex

arenaflex is a global entertainment leader that's changing the way people watch, play, and interact with their favorite content. Our members can enjoy a vast library of TV series, films, and games across multiple genres and languages, with the flexibility to play, pause, and resume watching anywhere, anytime. As a pioneer in the entertainment industry, we're committed to innovation, simplicity, and excellence in everything we do.

The Role

As a Technical Content Designer, you'll play a critical role in enhancing the support experience for our members and customer service agents. You'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base. Your expertise in technical content will help our customers navigate complex issues, such as troubleshooting and device problems, in a clear and simple way that anyone can understand.

Responsibilities

* Lead large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Collaborate closely with support operations, localization, legal, product design, and engineering teams to deliver high-quality content
• Develop, maintain, and update style guides and editorial training to ensure consistency and excellence
• Leverage multiple data sources to provide data-driven analysis and content recommendations that drive business results

Qualifications

* Bachelor's or Master's degree in a relevant field (e.g., English, Communications, Technical Writing)

• 5+ years of experience in technical content design, writing, or editing, preferably in a customer service or highly technical environment
• Exceptional writing, editing, project management, and communication skills
• Extensive experience in technical or UI writing, with a focus on consumer-facing content
• Experience writing for different platforms (e.g., computer, mobile, TV)
• Familiarity with information architecture and content management systems
• Desired qualities:

+ Independent and self-motivated + Innovative thinker with a curious and action-oriented approach + Strong relationship builder with excellent communication skills, including storytelling + Highly adaptable and able to thrive in a fast-paced environment

Compensation and Benefits

arenaflex offers a comprehensive compensation package, including an annual salary, with the option to choose between salary and stock options. Our compensation structure is designed to be competitive and market-driven, taking into account your specific job family, background, skills, and experience. The salary range for this role is $50,000 - $190,000. In addition to competitive compensation, arenaflex provides a range of benefits, including:

• Comprehensive health plans
• Mental health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Flexible time off for full-time salaried employees

Work Environment and Culture

arenaflex is a unique culture and environment that values diversity, inclusivity, and innovation. We're committed to creating a workplace where everyone feels welcome, valued, and empowered to succeed. Our culture is built on a foundation of:

• Diversity and inclusion: We celebrate diversity of thought and background, recognizing that it builds stronger teams.
• Innovation: We encourage experimentation, creativity, and calculated risk-taking to drive business results.
• Excellence: We strive for excellence in everything we do, from content creation to customer support.
• Simplicity: We believe in simplicity and clarity in our content, processes, and interactions.

Equal Opportunity Employer

arenaflex is an equal-opportunity employer, committed to creating a workplace that's inclusive and respectful of all individuals. We celebrate diversity of thought and background, recognizing that it builds stronger teams. We do not discriminate on the basis of:

• Race
• Religion
• Color
• Ancestry
• National origin
• Caste
• Sex
• Sexual orientation
• Gender
• Gender identity or expression
• Age
• Disability
• Medical condition
• Pregnancy
• Genetic makeup
• Marital status
• Military service

How to Apply

If you're a talented Technical Content Designer with a passion for global entertainment, we want to hear from you! Apply now to join our Customer Service Content Strategy team and help shape the future of entertainment. Apply for this job