Experienced Part-Time Customer Service Representative – Weekend Shifts

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch benefits compliance services to our valued clients. As a highly motivated and production-driven individual, you'll join our Operations team and play a vital role in helping us achieve our mission. We're seeking a talented Customer Service Representative (CSR) to work part-time, approximately 3-29 hours per week, in a remote setting from the comfort of your home office.

About arenaflex

arenaflex is an inbound call center that has earned the prestigious Great Place to Work award twice. We're a growing and valued resource for over 1000 companies, and we're committed to fostering a culture of excellence, teamwork, and continuous improvement. Our team is passionate about delivering exceptional customer service and making a positive impact on our clients' lives.

Job Summary

As a Customer Service Representative at arenaflex, you'll be the face of our company, providing top-notch customer service and technical expertise to our clients. You'll work closely with our account management systems, learn the latest customer service techniques, and help improve the customer experience during a challenging time. This is a unique opportunity to join a dynamic team, work from home, and enjoy a flexible schedule.

Responsibilities

* Provide exceptional customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs.

• Offer empathy and support to customers during the claim process.
• Collect and document all claim details provided by the customer into the claim accurately.
• Identify and resolve customer issues by adhering to clients-specific handling instructions.
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
• Demonstrate punctuality and reliability, remaining available for extended hours or additional shifts during peak periods or emergency situations.
• Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
• Successfully demonstrate arenaflex's core values:

+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth

Required Skills and Abilities

* Language Skills: + Ability to read and interpret documents such as police and accident reports. + Ability to write routine correspondence and detailed accident descriptions. + Ability to project a confident, clear, and professional telephone presence. + Ability to provide feedback verbally and written in a positive, professional manner.

• Bi-lingual in Spanish Preferred
• Computer Skills:

+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel. + Ability to type at least 40wpm.

Education and Experience

* High School Diploma or general education degree (GED) required.

• 1-2 years of quality assurance experience preferred.

Network Requirements

* Upon hire, a Speed Test must be run from the computer you'll be working from (www.speedtest.net).

• Ethernet connection is not required, but strongly recommended.
• Must be on a private network, not allowed to work in public locations.
• No VPNs are allowed, as logins must happen in the US.

Benefits and Compensation

* Competitive compensation

• 20+ hours per week: Ancillary Benefits eligible 1st day of month following 60 days of employment (Dental, Accident Insurance, Critical Illness, Dependent Care, FSA, SavvyFi- College Savings)
• Less than 20 hours per week: Ancillary Benefits eligible 1st day of month following 60 days of employment (Dependent Care, FSA, SavvyFi- College Savings)
• 401K: Eligible after 6 months of employment
• PTO: Eligible after 90 days of employment
• Employee Assistance Program

Why Join arenaflex?

* Work from the comfort of your home office, enjoying a flexible schedule and remote work environment.

• Join a dynamic team that values teamwork, continuous improvement, and customer satisfaction.
• Enjoy competitive compensation and benefits, including 401K, PTO, and Employee Assistance Program.
• Develop your skills and expertise in customer service, account management, and technical support.
• Be part of a growing and valued resource for over 1000 companies.

How to Apply

If you're a motivated and production-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Visit our website to register as a candidate and take the first step towards joining our team at arenaflex. Apply Now! Apply for this job