Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex

As a highly skilled and customer-focused Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will be at the forefront of delivering exceptional experiences for our customers, who share a passion for live events. arenaflex is a leading ticket marketplace that prides itself on creating unforgettable experiences for all our customers from the moment they make a purchase until they enter the gates. As a key member of our team, you will be responsible for providing proactive, friendly, and high-quality service to our customers, ensuring that they receive the right seats at the right price.

About arenaflex

arenaflex is a dynamic and innovative company that is revolutionizing the way people experience live events. We are passionate about creating memorable experiences for our customers, and we are committed to providing exceptional customer service. Our team is dedicated to making connections with our customers, whether it's troubleshooting a technical concern or answering questions about events or our services. As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will be part of a collaborative and supportive team that is driven by a shared passion for live events.

Key Responsibilities

As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, your key responsibilities will include:

• Handling customer contacts, promptly and professionally, via phone, email, and live chat.
• Answering questions about purchases, orders, inventory, and upcoming events.
• Supporting our customers proactively via phone, email, and live chat.
• Utilizing internal and external technology to manage order fulfillment.
• Being a team player and contributing to culture and growth.
• Creating memorable experiences with customers who share our love for live events.

How Your Role Contributes to the Success of arenaflex

As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, your role will contribute significantly to the success of our company in the following ways:

• Providing exceptional customer service, which will drive customer satisfaction and loyalty.
• Ensuring that our customers receive the right seats at the right price, which will drive revenue growth.
• Collaborating with our team to identify and resolve technical concerns, which will improve our overall service quality.
• Contributing to the growth and development of our team, which will drive business success.

How Your Role Expectations Will Progress

As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, your role expectations will progress as follows:

• 30 days in: Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Acclimate to team and company norms, business objectives, and arenaflex values. Gain access to and familiarize yourself with our accounts and internal systems. Shadow teammates and document what you have learned from observing and listening to their emails and calls.
• 90 days in: Perform core responsibilities comfortably on your own. Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. Understand service level expectations, KPIs, and other metrics to watch for.
• 180 days in: Apply methods to execute individual tasks that positively impact the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Handle front-line customer escalations and follow-ups. Feel empowered to participate in extracurricular projects that will contribute to the success of the organization.

What You'll Bring

To succeed as an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will need to bring the following skills and qualities:

• 1-2 years of customer service experience via phone, email, and live chat.
• Team player mentality and drive to contribute to culture and growth.
• Sense of curiosity to ask questions and keenness to improve upon work.
• Passion for live events (sports, concerts, or theatre).
• Flexible schedule to work evenings, weekends, and holidays.
• Excellent verbal and written communication skills.
• Experience with Zendesk or similar help desk software.

Schedule

As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will work a hybrid schedule with 3 days in office and 2 days remote. Your specific schedule will be as follows:

• 1:30pm-10:00pm Thursday/Friday off
• 1:30pm-10:00pm Monday/Tuesday off

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• $40,000 base salary with bi-annual bonuses and equity.
• Training is fully paid.
• Competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks.

How to Apply

If you are a customer-focused and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply for the Email/Chat/Phone Specialist (Nights and Weekends) position at arenaflex. Please visit our website to submit your application. Apply Now! Apply for this job