Experienced Customer Service Specialist – Government and Corporate Affairs Liaison
Rewritten Job Description:
Join the arenaflex Team: A World of Possibilities Awaits
Are you ready to embark on a new journey, one that combines your passion for customer service with your desire to make a meaningful impact in the world of government and corporate affairs? Look no further than arenaflex, where we're dedicated to providing exceptional travel experiences and fostering a culture of inclusivity and diversity.
As a Customer Service Specialist on our Government and Corporate Affairs team, you'll have the opportunity to work with a talented group of professionals who share your commitment to excellence and customer satisfaction. Whether you're a seasoned customer service expert or just starting your career, we invite you to join our team and explore a world of possibilities.
Why You'll Love This Job
• As a member of our Corporate Affairs Team within the Government Affairs Division, you'll be part of a dynamic and fast-paced environment where no two days are ever the same.
• You'll have the opportunity to promote and sell air travel on arenaflex, working closely with customers to understand their needs and provide personalized solutions.
• You'll be responsible for preparing itineraries, computing fares, issuing refunds, and preparing and issuing tickets, all while providing exceptional customer service.
• You'll communicate with customers over the phone, researching passenger complaints, advising on cancelled or delayed flights, and communicating new rules, policies, and procedures that affect the customer.
• You'll be the face of arenaflex, representing our brand and values to customers and stakeholders alike.
What You'll Need for Success
• Minimum Qualifications:
+ Bachelor's degree in a relevant field or equivalent experience/training
+ Excellent leadership, organizational, and customer contact skills
+ Knowledge of Native SABRE
+ Ability to be resourceful and creative at immediate problem resolution
+ High level of initiative, exercise good judgment, and be dependable
+ Satisfactory attendance required
• Preferred Qualifications:
+ Previous experience in customer service or a related field
+ Strong communication and interpersonal skills
+ Ability to work in a fast-paced environment and prioritize multiple tasks
+ Familiarity with airline operations and customer service procedures
What You'll Get
• Travel Perks: As an arenaflex employee, you'll have access to our global network of flights, allowing you to explore the world and experience new cultures.
• Health Benefits: We offer comprehensive health, dental, prescription, and vision benefits to help you stay well and thrive.
• Wellness Programs: Our wellness programs provide you with the tools, resources, and support you need to be your best self.
• 401(k) Program: Available upon hire, with employer contributions to your 401(k) program after one year.
• Inclusive Work Environment: arenaflex is committed to diversity and inclusion, with 20+ Employee Business Resource Groups focused on connecting our team members to our customers, suppliers, communities, and shareholders.
Career Growth Opportunities and Learning Benefits
• As a Customer Service Specialist, you'll have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.
• We offer training and development programs to help you grow and succeed in your role.
• You'll have the chance to work with a talented team of professionals who share your passion for customer service and government and corporate affairs.
Work Environment and Company Culture Highlights at arenaflex
• Our team is dedicated to providing exceptional customer service and making a meaningful impact in the world of government and corporate affairs.
• We value diversity and inclusion, with a commitment to creating an inclusive work environment that meets and exceeds the needs of our diverse world.
• Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders.
Compensation, Perks, and Benefits
• Competitive salary and benefits package
• Travel perks and opportunities to explore the world
• Comprehensive health, dental, prescription, and vision benefits
• Wellness programs and resources to support your well-being
• 401(k) program with employer contributions after one year
Conclusion
If you're ready to join a dynamic and supportive team, where you can grow and develop your skills in a fast-paced environment, we invite you to apply for the Customer Service Specialist position on our Government and Corporate Affairs team. Don't miss this opportunity to explore a world of possibilities and make a meaningful impact in the world of government and corporate affairs. Apply now to join the arenaflex team!
Apply for this job