Experienced Collections Customer Assistance Associate – Remote Work Opportunity
At arenaflex, we're committed to providing exceptional financial products and services to our customers, and we're looking for a talented and dedicated individual to join our team as an Associate, Collections Customer Assistance. This is a 100% remote work opportunity, allowing you to work from the comfort of your own home while being part of a dynamic and collaborative team.
Who We Are
arenaflex is a leading provider of financial products and services to Hyundai, Genesis, and Kia dealerships nationwide. Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Motors Finance, we offer a range of financial solutions, including dealer inventory and facility financing, indirect vehicle financing, and leasing. Our mission is to provide our customers with the best possible experience, and we're looking for a talented individual to help us achieve this goal.
Our Culture
At arenaflex, we pride ourselves on our fast-paced, dynamic, and collaborative culture. We believe in fostering a connected, fun, positive, and rewarding work environment where our employees feel appreciated, proud, and invested in our company's success. We offer a range of engagement programs and benefits to support our employees' growth and well-being, and we're committed to creating a workplace where everyone can thrive.
Global Presence
arenaflex has a global presence, with offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil, and Korea. Our work environments are designed to reflect our values of light, collaboration, elements of nature, and symmetry, creating a consistent global identity that inspires our employees to be their best.
Job Summary
The Associate, Collections Customer Assistance is a critical role within our Operations Division, responsible for the specialty servicing of lease and retail accounts in an escalation role. As a key member of our team, you will act as a support to Collections by investigating, analyzing, and resolving escalated issues, including misapplied payments, extensions, first payment defaults, deceased accounts, SCRA accounts, and voluntary repossessions. You will work closely with other departments to achieve a seamless customer experience and support our business goals.
Key Responsibilities
* Perform thorough follow-up and research tasks to ensure effective problem resolution
- Handle phone calls and correspondence from customers with escalated issues
- Ensure that customer issues, disputes, and inquiries are handled within specified timelines
- Properly document account information and input data in the appropriate systems
- Complete daily work activities to meet operational requirements and goals
- Participate in coaching and development sessions to enhance individual performance and overall department/team performance
- Perform all other duties as assigned
Knowledge and Skills
* Ability to multi-task and prioritize to meet daily goals
- Strong administrative and organizational skills
- Keen attention to detail
- Demonstrated problem-solving ability
- Demonstrated ability to collaborate and work well with others
- Excellent communication skills, verbal and written
- Knowledge of commonly used terminology, policies, and procedures
Qualifications
* 3-5 years of Collections experience
- Automotive retail and/or lease experience a plus
- High school graduate
- College degree preferred
Physical Requirements and Working Conditions
Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor, and moderate noise levels. Work is performed in an office environment.
Benefits and Perks
* Competitive salary range: $38,300.00 - $57,500.00
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
How to Apply
If you're a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone can thrive and contribute to our company's success.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (CCPA). If you have any questions about CCPA regarding California residents or arenaflex team members, please contact the Privacy Team at [email protected]. Apply for this job