Experienced Senior Learning Specialist – Delivering Exceptional Training Experiences at arenaflex

At arenaflex, we're on a mission to revolutionize the way we learn and grow. As a leading innovator in the industry, we're seeking an exceptional Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. If you're a passionate educator, a creative problem-solver, and a collaborative leader, we want to hear from you.

About arenaflex

arenaflex is a dynamic and customer-obsessed organization that's dedicated to delivering exceptional experiences for our customers. Our ABCS Learning Delivery team is at the forefront of this mission, providing top-notch training and coaching to our Customer Support Associates. As a Senior Learning Specialist, you'll play a critical role in shaping the learning experience and driving business results.

Key Responsibilities

As a Senior Learning Specialist, you'll be responsible for leading and supporting a team of up to 30 Customer Support Associates. Your primary focus will be on delivering exceptional training experiences that encourage long-term success. You'll create an optimal adult learning environment, both in-person and virtually, and utilize a range of training modalities, including self-directed, instructor-led, virtual, and experiential learning. Some of your key responsibilities will include:

• Supervising structured learning metrics and overseeing results for the assigned territory and region
• Managing live performance metrics end-to-end for the assigned territory
• Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches
• Maintaining data and analysis through reports on Excel (as per business requirements)
• Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time
• Partnering with operational stakeholders as a key point of contact for the Learning Experience team
• Identifying and certifying learning coaches
• Leading individual improvement projects to enhance business performance
• Driving quality and learning metrics
• Conducting chime sessions and classroom sessions with stakeholders

Essential Qualifications

To succeed in this role, you'll need:

• 2+ years of experience in training delivery roles
• 1 year of experience in Customer Service or customer service-related work experience
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Highly accurate and fluent in Japanese and English (spoken and written)
• Flexible to work within a 24/7 x 365 days global team across a variety of time zones
• Knowledge of adult learning, content design, and facilitation

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• Experience as a trainer, corporate training specialist, or related position
• Project management skills with the ability to supervise multiple projects
• Strong ability to multi-task

What We Offer

As a Senior Learning Specialist at arenaflex, you'll enjoy a range of benefits, including:

• Competitive salary and bonus structure
• Comprehensive health insurance and retirement plan
• Flexible work arrangements, including remote work options
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. Our company culture is built on a foundation of trust, respect, and open communication. We believe in empowering our employees to take ownership of their work and to continuously learn and grow.

How to Apply

If you're a motivated and innovative learning professional who's passionate about delivering exceptional training experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and learn more about your qualifications.

Apply Now

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