Experienced Customer Service Representative/Dispatcher – Remote Work Opportunity with arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading residential HVAC and Plumbing contractor in Northern Virginia, as a Customer Service Representative/Dispatcher. In this role, you will be the face of our company, interacting with customers, dispatching service technicians, and driving business growth.
About arenaflex
arenaflex was founded in 1979 on the principles of exceptional service, integrity, and community involvement. Our commitment to these values has enabled us to grow from a small family-owned business to a respected leader in the Northern Virginia residential HVAC and Plumbing industry. We take pride in our team's dedication to delivering top-notch service, and we're looking for like-minded individuals to join our ranks.
Job Role
As a Customer Service Representative/Dispatcher, you will play a critical role in ensuring the smooth operation of our service department. Your responsibilities will include:
- Dispatching service technicians according to their schedule, ensuring timely and efficient service delivery
- Answering incoming service calls, adjusting technician schedules as needed, and resolving customer issues in a prompt and courteous manner
- Maintaining customer satisfaction by investigating concerns, routing them to the proper staff, and responding to special requirements
- Matching type of service required with availability, location, and duration of service to maximize productivity, profitability, and efficiency
- Making outbound calls to keep the schedule filled and maintain the company's membership base
- Collaborating with coworkers to achieve team goals and objectives
- Educating customers on our Membership benefits to foster lifelong relationships
Requirements
To succeed in this role, you will need:
- Previous experience in a call center environment, with a proven track record of delivering exceptional customer service
- The ability to type at a speed of approximately 70 words per minute
- Excellent communication skills, with a passion for making people happy
- The ability to work independently as well as within a team
- Familiarity with main cities and locations in Northern Virginia
- A detail-oriented approach, with the ability to think proactively and solve problems
Remote Work Requirements
As a remote Customer Service Representative/Dispatcher, you will need to provide:
- High-speed internet access
- A quiet workspace with minimal background noise
arenaflex will provide a laptop and cell phone to support your work.
Compensation and Benefits
This role offers a competitive hourly rate of $16-$19 per hour, based on experience. In addition, you will have the opportunity to earn commissions, which can average an additional $100-$1000+ per month. arenaflex also offers a comprehensive benefits package, including:
- Medical, dental, vision, STD, LTD, and life insurance
- 401(k) retirement plan with match
- 7 paid holidays per year
- Paid vacation and personal days
- Continued education with periodic classes
Work Environment and Company Culture
arenaflex values a positive and inclusive work environment, where employees feel empowered to grow and succeed. Our company culture is built on the principles of teamwork, integrity, and customer satisfaction. As a remote Customer Service Representative/Dispatcher, you will be part of a dynamic team that is passionate about delivering exceptional service and driving business growth.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
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