Experienced Customer Service Representative – Insurance and Patient Billing Support

At arenaflex, we are dedicated to providing exceptional care to children and families in the Upper Midwest. As a leading pediatric health system, we are committed to delivering high-quality services, innovative treatments, and compassionate care to our patients. We are seeking an experienced Customer Service Representative to join our team, providing timely response and resolution to inquiries on account balances of the uninsured and underinsured patients, as well as other patient out-of-pocket expenses related to co-insurance and deductibles.

About arenaflex

arenaflex is one of the largest pediatric health systems in the United States, serving children from before birth through young adulthood. As the only health system in Minnesota to provide care exclusively to children, we are proud to be recognized by U.S. News & World Report as a top children's hospital. Our commitment to excellence, innovation, and compassion has earned us a reputation as The Kids Experts™ in our region.

Position Summary

We are seeking a highly skilled Customer Service Representative to join our team at our Children's Business Center Campus in Edina, Minnesota. This position will provide timely response and resolution to inquiries on account balances of the uninsured and underinsured patients, as well as other patient out-of-pocket expenses related to co-insurance and deductibles. The representative will respond to initial patient-family requests, provide detailed explanations of patient billing information, resolve patient-family questions, perform follow-up on outstanding concerns, and collaborate with other departments to research patient billing history.

Key Responsibilities

* Respond to initial patient-family requests and provide detailed explanations of patient billing information

• Resolve patient-family questions and concerns in a timely and professional manner
• Perform follow-up on outstanding concerns and collaborate with other departments to research patient billing history
• Provide excellent customer service and communication skills to patients, families, and other external and internal contacts
• Maintain accurate and up-to-date records of patient billing information and inquiries
• Collaborate with other departments to resolve billing and insurance-related issues
• Stay up-to-date on changes in billing and insurance regulations and procedures

Essential Qualifications

* High School Diploma or equivalent work experience

• 3-5 years of customer service experience
• Experience working with a wide variety of PC applications
• Working knowledge of billing and follow-up processes
• Excellent customer service and communication skills
• Knowledge of HIPAA privacy standards and PCI compliance regulations
• Proficient use of systems (computer, applications, phone systems)
• Basic knowledge of medical terminology
• Detail-oriented, good organizational skills, and ability to be self-directed
• Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere

Preferred Qualifications

* Experience working in a healthcare setting or with medical billing and insurance

• Knowledge of medical terminology and coding systems
• Experience with electronic medical records (EMRs) and practice management systems
• Certification in customer service or a related field
• Bilingual or multilingual skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong time management and prioritization skills
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Online training and certification programs
• Leadership development programs
• Career advancement opportunities
• Continuing education and professional development opportunities

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and excellence. We are committed to creating a work environment that is inclusive, supportive, and respectful of all employees. Our company culture is built on the principles of:

• Compassion and empathy
• Excellence and innovation
• Teamwork and collaboration
• Integrity and trust
• Respect and inclusivity

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Base salary
• Bonus and incentive programs
• Comprehensive benefits package, including medical, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Flexible work arrangements and telecommuting options

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional care to children and families, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and respectful of all employees. We do not discriminate on the basis of race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Physical Demands

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Note

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Apply for this job