Experienced Customer Experience Advisor – Delivering Exceptional Service in a Dynamic Remote Environment

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a Customer Experience Advisor, you'll play a vital role in delivering extraordinary glasses shopping and ownership experiences to our customers. If you're a master problem solver with a passion for serving others and a knack for staying calm under pressure, we want to hear from you!

About arenaflex

arenaflex was founded with a bold vision: to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of what's possible, reimagining everything that a company and industry can be. Our commitment to creativity, empathy, and innovation has led to the development of pioneering ideas, designer-quality glasses and contacts, and technologies that help people see. We believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

The Role

As a Customer Experience Advisor, you'll be the face of arenaflex, delivering exceptional service to our customers over the phone, email, and live chat. You'll be responsible for:

• Providing above-and-beyond customer service, ensuring that every interaction is a positive and memorable experience
• Becoming an expert in arenaflex's internal management system, efficiently processing sales orders and maintaining customer relationships
• Utilizing our communication software to interact with teammates, management, and other departments
• Identifying trends and pain points in our work, brainstorming solutions to improve each customer's experience
• Collaborating with the CX team to develop and implement strategies that drive customer satisfaction and loyalty

Who We're Looking For

We're seeking a well-rounded team player who takes ownership of their work and is passionate about delivering exceptional customer experiences. If you:

• Are a creative problem solver who thinks outside the box
• Are a thoughtful communicator who understands the importance of tone
• Are empathetic and able to adapt your communication style to best suit your audience
• Are eager to learn new technology systems and procedures
• Are highly organized and attentive to detail
• Are proficient in navigating multiple tabs and windows
• Are energized and motivated by a high-volume work environment
• Are excited to be a brand ambassador for arenaflex and build strong customer relationships

What We Offer

As a Customer Experience Advisor at arenaflex, you'll enjoy a range of benefits and perks, including:

• Competitive hourly rate of $17.00
• Health, vision, and dental insurance
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Cell phone plan reimbursement
• And more!

Our Culture

At arenaflex, we're driven to build a workplace that's inclusive, equitable, and transparent. We believe in creating a sense of community and belonging, where all employees can bring their authentic selves and feel engaged. Our employee resource groups and company outings and events are just a few ways we foster a culture of connection and collaboration.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's changing the way people experience eyewear and eye care, apply now! Apply for this job