Experienced Customer Success Specialist – Remote Opportunity in South Dakota

At arenaflex, we're passionate about empowering individuals to take control of their financial futures. As a leading provider of self-directed retirement accounts, we're committed to delivering innovative options, exceptional service, and unparalleled expertise to our clients. If you're a customer-centric professional with a passion for helping others achieve their financial goals, we invite you to join our team as a Customer Success Specialist.

About arenaflex

arenaflex is a trusted partner in helping individuals save for their future, with over $13 billion in assets under custody. Our mission is to empower our clients to diversify their portfolios with alternative assets, and our innovative platform has already supported tens of thousands of customers in achieving their financial goals. Whether it's buying a house, starting a business, or saving for a dream vacation, we're dedicated to helping our clients realize their dreams for their future years.

The Role

As a Customer Success Specialist at arenaflex, you'll be the first point of contact for our clients and the voice of our customer in every interaction. You'll use your exceptional communication skills to listen, teach, problem-solve, and provide proactive recommendations to our clients. Your goal will be to build trust and rapport with our customers, educate them on the features and benefits of our products and services, and provide potential solutions to complex situations.

Key Responsibilities

* Use chats, phone calls, and emails to listen, teach, problem-solve, and provide proactive recommendations to our clients

• Build trust and rapport with customers, educate them on the features and benefits of our products and services, and provide potential solutions to complex situations
• Guide clients through each inquiry from start to finish
• Collaborate with other teams to ensure customer satisfaction and retention

What You'll Need

To succeed in this role, you'll need:

• A high school diploma or equivalent and 2 years of customer service experience
• Proven customer support experience or experience as a Customer Success Professional
• Strong verbal and written communication skills as well as excellent phone etiquette
• Familiarity with Microsoft Office
• Customer orientation and ability to adapt/respond to different types of clients
• Ability to multi-task, prioritize, and manage time effectively
• Strong organizational and time management skills
• Ability to solve complex problems from start to finish
• Independent thinking skills while working with customers and team members
• A bachelor's degree or equivalent experience in related fields is preferred but not required

Why Work for arenaflex?

At arenaflex, we value our employees as much as our customers.

We offer

• Remote Work Environment: You can work from the comfort of your own home if you have a reliable internet connection and a quiet, secure environment
• Career growth: You will have opportunities to learn new skills, take on new challenges, and advance your career within the company
• Competitive compensation: You will receive an hourly wage that reflects your skills and experience and is above the industry average
• Benefits package: You will enjoy health insurance, retirement plan, paid time off, employee discounts, and more
• Fun culture: You will work with a team of passionate, friendly, and supportive colleagues who share your values and vision

About this Position

* This position is based out of Sioux Falls, SD and is fully remote anywhere in South Dakota

• Monday – Friday - Hours 10:30 am to 7:00 pm
• Full Benefits include Medical, Dental, Vision, Life, Disability and 401(k) plan
• Fully Remote!
• $20.00 per hour + based on experience
• Internet stipend available

Join Our Team

If this sounds like the job for you, don't hesitate to apply today! We're excited to hear from you and explore how you can contribute to our mission of empowering individuals to take control of their financial futures.

Application Instructions

To apply for this position, please visit our website at [insert link]. We look forward to reviewing your application and learning more about your qualifications.

Note

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Additional Information

arenaflex implements a mandatory COVID-19 Vaccination Policy, which applies to all employees. All employees covered by this policy are required to be fully vaccinated as a term and condition of employment at arenaflex. Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. Employees must provide truthful and accurate information about their COVID-19 vaccination status, and, if applicable, their testing results as of the first date of their employment. Employees may request an exception from this mandatory vaccination policy if the vaccine is medically contraindicated for them or medical necessity requires a delay in vaccination. Employees also may be legally entitled to a reasonable accommodation if they cannot be vaccinated because of a disability, or if the provisions in this policy for vaccination conflict with a sincerely held religious belief, practice, or observance. All such requests will be handled in accordance with applicable laws and regulations. THIS ROLE IS ONLY HIRING THOSE WHO LIVE IN SOUTH DAKOTA. IF YOU LIVE OUTSIDE OF SOUTH DAKOTA, PLEASE DO NOT APPLY. Apply for this job