Experienced Customer Service Representative – Pet Industry Expertise (Remote in Texas)
Are you a people person with a passion for helping others? Do you have a knack for resolving complex issues and providing exceptional customer experiences? If so, we want to hear from you! arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time, and we're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization.
About arenaflex
arenaflex is a leading e-commerce retailer dedicated to providing the best possible experience for our customers and their pets. We're a company that values innovation, teamwork, and a passion for delivering exceptional results. Our team is comprised of pet lovers from all over the world, and we're committed to creating a culture that's inclusive, supportive, and empowering.
The Role
As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers via phone, email, and chat to resolve their queries and concerns. You'll be the go-to expert for all things pet-related, from helping customers shop for their new furry friends to resolving issues with their orders. We're not looking for order-takers or script-readers – we're searching for individuals who can think critically, empathize with our customers, and provide personalized solutions to their problems.
Key Responsibilities
* Engage directly with customers to resolve their queries and concerns in a timely and professional manner
- Research and problem-solve to determine the best solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution
- Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and team members alike
- Engage with teammates, direct managers, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration
- Operate with a willingness to learn, share feedback, and get feedback in a culture of being open-minded to grow
What You'll Need
* 2 years of customer service experience
- Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
- Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
- Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
- Ability to adapt to change with the business needs of the company
- Flexibility to shift schedule and work overtime as needed by the business unit
- Must bring proven ability to maintain confidentiality and secure sensitive information
- High school diploma or equivalent
- Must be able to pass a background check
Technical Requirements
* Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
- Work area acceptable for webcam use
- Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
- You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
- Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
+ A smartphone or tablet on which the Okta mobile app can be downloaded + A cell phone that can receive SMS messages and phone calls
Why arenaflex Customer Service?
It's not just about us. It's also about what you get. That's why in arenaflex Customer Service, you are empowered to become your best.
- YOU BELONG: arenaflex is a place where you can be your authentic self. Our pet parents and partners are from everywhere – different places and different walks of life. It is what makes them unique. Likewise, arenaflexians are empowered to bring their perspectives to deliver on our mission!
- YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location.
- YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
- YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
- YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day.
Equal Opportunity Employer
arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
Apply Now!
If you're ready to join a dynamic team of pet lovers and make a difference in the lives of our customers, apply now! We can't wait to hear from you. Apply for this job