Experienced Customer Service Representative – Repair Coordination and Process Improvement
At arenaflex, we're dedicated to delivering exceptional digital technologies that transform industries and improve lives. As a pioneering leader in this space, we're seeking a skilled and passionate Customer Service Representative to join our team. This is an exciting opportunity to work with a talented group of professionals who share your commitment to excellence and customer satisfaction.
About arenaflex
arenaflex is a dynamic and innovative company that's pushing the boundaries of what's possible in digital technologies. Our team is comprised of experts from diverse backgrounds and disciplines, united by a shared passion for delivering cutting-edge solutions that meet the evolving needs of our customers. We're committed to fostering a culture of collaboration, creativity, and continuous learning, where our employees can grow and thrive.
Job Summary
We're seeking a highly motivated and organized Customer Service Representative to coordinate customer equipment repairs from start to finish. This role requires strong communication and problem-solving skills, as well as the ability to work effectively with various stakeholders, including repair technicians, manufacturing and logistics personnel. If you're a team player with a customer-centric approach and a passion for process improvement, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Customer Service Representative at arenaflex, you'll be responsible for:
- Overseeing customer repair requests from start to finish, ensuring timely and efficient resolution of issues
- Working closely with repair technicians to schedule and prioritize customer repairs, ensuring optimal resource allocation and minimizing downtime
- Ensuring accurate and timely invoicing, including sending invoices to customers and resolving any billing discrepancies
- Running reports and analyzing data to identify areas for process improvement and recommend changes to enhance productivity and efficiency
- Participating in and/or leading improvement activities to meet or exceed service goals, collaborating with cross-functional teams to drive results
Skills and Qualifications
To succeed in this role, you'll need:
- A Bachelor's degree and 2-5 years of customer service experience, or a combination of education and experience and/or demonstrated accomplishments
- Excellent attention to detail, with a focus on accuracy and precision
- Strong communication and interpersonal skills, with the ability to work effectively with various stakeholders
- Ability to pass a background check and drug screen
- A self-starter mentality, with a passion for process improvement and a willingness to take ownership of projects and initiatives
Work Environment and Company Culture
As a full-time employee of arenaflex, you'll enjoy a dynamic and supportive work environment that fosters collaboration, creativity, and continuous learning. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing the training, resources, and support you need to succeed in your role.
Benefits
arenaflex offers a comprehensive benefits package, including:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule and Location
This is a non-remote position, requiring on-site work in Bartlesville, OK. The schedule is Monday-Friday, 7:00 a.m. to 3:30 p.m., with 40 hours of work per week.
How to Apply
If you're a motivated and customer-focused individual with a passion for process improvement, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
Application Question(s)
* Do we have your permission to text you regarding your application?
Education
* Bachelor's degree (preferred)
Experience
* Customer service: 2 years (required)
Ability to Commute
* Bartlesville, OK 74006 (required)
Work Location
* In person Apply Job! Apply for this job