US Seasonal Customer Service Representative – Join arenaflex for a 3-Month Holiday Adventure
Are you a customer service enthusiast looking for a short-term opportunity to make a lasting impact? Do you thrive in fast-paced environments and enjoy working with a dynamic team? Look no further! arenaflex, a VC-backed consumer stationery brand, is seeking enthusiastic remote Seasonal Customer Service Representatives to join our Customer Service team for the holidays.
About arenaflex
arenaflex is a rapidly growing consumer stationery brand that has taken the world by storm. Launched in the UK in 2015, we've been expanding our reach in the US since 2018, with a mission to inspire people to connect with each other more often and in more meaningful ways. Our unique approach to stationery has earned us a spot on LinkedIn's Top 15 UK Startups, and we're now seeking to build a team on the ground to support our progress.
What We're Looking For
We're on the hunt for friendly, detail-oriented, and customer-centric individuals who can provide top-notch support to our customers via email and live chat. As a Seasonal Customer Service Representative, you'll be the first point of contact for all our customers, working closely with our Operations and Tech team to ensure everything runs smoothly. You'll be responsible for:
- Providing support to arenaflex customers via email and live chat
- Following established procedures to ensure customers receive the correct information and a speedy resolution to their issue
- Communicating with other team members, external print partners, and 3PLs to answer questions and troubleshoot problems throughout the customer's journey with us
- Collaborating with design, operations, or tech when something isn't working or looks incorrect
- Following the direction of the shift supervisor to prioritize tickets based on what's in the inbox that day
- Answering customer questions about using the online editor to create personalized gifts, editing orders, and the format of our products
Requirements
To succeed in this role, you'll need:
- 1+ years of customer service experience, preferably within an ecommerce business
- A quick learner who's happy to be hands-on and isn't afraid to ask questions
- Experience working within a team to meet SLAs or KPIs and a high standard of engagement with customers
- Excellent written and spoken English
- Knowledge of Zendesk, Freshdesk, Intercom, or similar customer service software (not essential)
- A quiet working environment at home with access to high-speed, private internet
- A reliable laptop or desktop computer
Benefits
As a Seasonal Customer Service Representative, you'll enjoy:
- A 3-month fixed-term contract from November 5th to January 31st
- Generous staff discount
- Remote working
- A 9 am to 5:30 pm ET schedule Monday through Friday, plus one weekend of work during the contract
- Lunch break - 1 hour unpaid daily
- Wellness hour - 1 per week, paid
- Comes to 37.5 paid contract hours per week
- Friendly and fantastic team!
- 4 paid US Public Holidays (Thanksgiving, Christmas Day, and New Years Day, Martin Luther King Jr. Day)
- 6 paid days off
Why Join arenaflex?
At arenaflex, we're passionate about creating a workplace that's both fun and fulfilling. As a Seasonal Customer Service Representative, you'll have the opportunity to:
- Work with a dynamic team that's passionate about customer service
- Develop your skills and knowledge in a fast-paced ecommerce environment
- Enjoy a generous staff discount and remote working flexibility
- Take part in our wellness program and enjoy paid time off
- Contribute to a company that's making a real difference in people's lives
Ready to Join the arenaflex Team?
If you're a customer service enthusiast looking for a short-term opportunity to make a lasting impact, we'd love to hear from you! Apply now to join our Seasonal Customer Service team and be a part of arenaflex's holiday adventure. Apply Now! Apply for this job