Digital Branch Customer Service Supervisor – Lead Customer Experience and Operations at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences and fostering a culture of innovation and growth. As a Digital Branch Customer Service Supervisor, you'll play a vital role in leading our team of Customer Service Representatives, ensuring seamless transactions, and driving deposit growth and operations. If you're a motivated and customer-centric leader with a passion for banking and operations, we want to hear from you.

About arenaflex

arenaflex is a leading financial institution dedicated to providing personalized banking solutions to our customers. With a strong focus on innovation, customer satisfaction, and community involvement, we strive to make a positive impact in the lives of our customers and employees alike. Our commitment to excellence and customer-centric approach has earned us a reputation as a trusted and reliable partner in the financial industry.

Job Summary

As a Digital Branch Customer Service Supervisor, you'll oversee the day-to-day activities of our Digital Branch Customer Service Representatives, ensuring that all new account reviews conform to our onboarding procedures and that our CSRs operate in a manner consistent with our policies and procedures. You'll provide instruction and training to CSRs, delegate daily work assignments, prepare schedules, maintain records, evaluate employee performance, and analyze new account reports. This role requires exceptional verbal and written communication skills, advanced knowledge of computer systems, and a strong understanding of banking operations and regulations.

Key Responsibilities

* Oversee the performance of Customer Service Representatives, ensuring that transactions are processed in accordance with internal policies and procedures

• Delegate daily work assignments, prepare schedules, and maintain records/departmental files; provide leadership to the CSR staff
• Train, motivate, and counsel staff; assist Branch Manager in conducting performance appraisals
• Mentor newly hired CSRs, imparting knowledge regarding products and services that arenaflex has to offer
• Serve as a contact for client problem resolution
• Support daily operations of the branch, including timely and efficient completion of transactions while maintaining accurate records
• Provide guidance to customers regarding the opening of new accounts by explaining appropriate product and services offerings that meet their needs; gather information required to process new and existing accounts; communicate internal rules and regulations covering transactions and FDIC protection
• Refer customers to a licensed representative of ABS Associates of NY, Inc. when appropriate
• Access electronic financial information to answer questions related to specific accounts
• Conduct weekly sales, service, and product knowledge meetings
• Comply with regulatory, security, and audit policies and procedures; adhere to arenaflex's Code of Conduct
• Maintain operational controls to ensure safety and security of client and arenaflex assets
• Build or maintain technical and professional knowledge by attending educational workshops and training
• Perform other duties as assigned

Essential Qualifications

* High School Diploma or GED required; Bachelor's degree preferred

• 5 years of experience as a Senior CSR/New Accounts Representative or equivalent, plus demonstrated leadership ability in an operations area related to banking or retail operations
• 1+ years of supervisory experience required
• Proven history of leveraging financial products and services that provide value to the client
• Possess strong technical skills and experience to operate teller software and other bank-related computer programs
• Proficiency in Microsoft Word & Excel required
• Excellent customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
• Excellent interpersonal and communication skills (verbal + written)
• Comprehensive knowledge of interest calculations for use in dividend adjustments
• Advanced knowledge of new account operations, including CIP and BSA requirements
• Thorough knowledge of arenaflex's rules and regulations governing accounts and services required
• Display sound judgment, as well as discretion when utilizing confidential information
• Strong analytical skills and creative problem solver
• Ability to work weekends and extended hours or at neighboring branch locations when needed

Preferred Qualifications

* Experience with arenaflex's products and services

• Familiarity with banking regulations and compliance
• Strong leadership and team management skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and problem-solving skills

What We Offer

* Competitive salary range: $29.67/hr - $38.47/hr

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-centric leader with a passion for banking and operations, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We're an equal opportunity employer and welcome applications from diverse candidates.

Note

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Visa sponsorship is not available for this position. Apply for this job