Experienced Remote Customer Service Representative – Government Agency Support

At arenaflex, we're committed to delivering exceptional customer service to our clients across the United States. With over 21 years of experience in staffing and recruitment, we're seeking enthusiastic and experienced Remote Customer Service Representatives to join our team. As a Remote Customer Service Representative, you'll play a vital role in providing top-notch service, support, and professionalism to our callers.

About arenaflex

arenaflex is a leading provider of staffing and recruitment services, with a proven track record of placing over 2000 employees in various positions across the country. As an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB), we're dedicated to supporting government agencies with scalable workforces, program management, and information processing solutions. With thousands of employees deployed for 70 agencies in 30+ states, we've established ourselves as a trusted partner in delivering high-quality and productive services.

Job Summary

As a Remote Customer Service Representative, you'll be responsible for responding to general to moderately complex telephone calls, troubleshooting, and resolving customer issues. You'll work independently and as part of a team to provide exceptional customer service, utilizing problem-solving skills in complex situations. If you're passionate about delivering outstanding customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity.

Responsibilities

* Respond to general to moderately complex telephone calls and troubleshoot customer issues

• Answer telephone calls using an automated system and respond to general to moderately complex questions and/or forward calls to appropriate personnel
• Research member or provider calls/inquiries and respond to appropriate parties in accordance with Service Level Agreements (SLAs)
• Record calls in a Customer Relationship Management (CRM) ticketing solution, resolve customer requests/inquiries, and update CRM history with results of inquiry (including proper documentation)
• Interface with team personnel, management, and customers in reference to customer service issues
• Conduct outbound calls to customers in response to customer direction or other business needs
• Respond to numerous phone inquiries daily
• Utilize standard call-center technology: telephones, email, and web browsers
• Assist callers in completing online applications
• Fill out timesheets
• Adhere to privacy rules set forth by the programs we service
• Adhere to provided schedule
• Connect callers with leadership as needed
• Maintain up-to-date knowledge of regulations and policies as they apply to the various programs we service
• Report problems through an easy online system
• Respond to telephone inquiries within set time parameters
• Complete all assigned training as necessary

Qualifications

* High School diploma or equivalent required

• Minimum one (1) year customer service experience required
• Must submit speed test via speedtest.net. Download speeds must be at least 60mbps and upload speed must be at least 6mbps
• Experience working with computer software, customer relationship management tools, and telephone technology
• Experience working with and skilled in the use of help desk software
• Ability to utilize problem-solving skills in complex situations
• Excellent communication skills, both written and oral
• Ability to work independently and as a team

Work Environment and Physical Requirements

* All employees are required to wear a mask when they are in community with other employees (as recommended by CDC guidelines)

• Prolonged sitting throughout the workday with occasional mobility required
• Corrected vision within the normal range
• Hearing within normal range. A device to enhance hearing may be provided if needed
• Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone

Benefits and Compensation

* Base Rate: $18.00 per hour

• Medical, Dental, Vision, and 401k benefits available
• Paid, comprehensive training to equip you with the tools and resources to provide exceptional customer service

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing ongoing training and development opportunities to help you grow in your career

• Collaborate with a talented team of professionals who share your passion for delivering exceptional customer service
• Opportunities for career advancement and professional growth within the company

Work-Life Balance

* Flexible scheduling to accommodate your needs

• Opportunities for remote work to maintain a healthy work-life balance

How to Apply

If you're passionate about delivering outstanding customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All employment decisions at arenaflex are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Reasonable Accommodation

If you require alternative methods of application or screening, please approach us directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. Apply for this job