Experienced Part-Time Remote Customer Service Specialist – After Hours Support

At arenaflex, we're dedicated to delivering exceptional patient care and experiences through our multi-specialty physician-led organization. As a key member of our After Hours Team, you'll play a vital role in providing top-notch customer service to our patients, healthcare providers, and facilities. If you're passionate about delivering outstanding support and have a knack for navigating complex healthcare systems, we want to hear from you!

About arenaflex

arenaflex is the multi-specialty physician-led organization of arenaflex HealthCare, comprising over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, we've provided access to extraordinary care in over 145 locations and 25 specialties across the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Job Summary

We're seeking an experienced Part-Time Remote Customer Service Specialist to join our After Hours Team. As a key member of our team, you'll be responsible for answering a high volume of inbound calls from patients, healthcare providers, and facilities. You'll leverage your critical thinking skills, speed, and accuracy to identify reasons for calls and take appropriate action based on caller needs and acuity. Your primary goal will be to provide exceptional customer service, ensuring resolution to calls and maintaining a high level of performance and customer service standards.

Responsibilities

* Navigate the electronic health record to obtain and validate historical information, capturing and documenting demographic and financial information in the electronic health record

• Manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call
• Leverage critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity
• Research complex issues in the electronic health record and consult/escalate to clinical staff when necessary
• Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics
• Maintain proficiency in and share knowledge of insurance basics, MyChart, and appointment instructions
• Document and send messages to providers and clinical staff in the electronic health record for clinical-based needs
• Communicate directly with providers (physicians) to relay pertinent clinical information during after hours
• Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time
• Provide excellent and consistent customer service in a variety of situations, communicating in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations

Requirements

* High School Diploma or GED

• 2-5 years of experience in healthcare or customer service
• No supervisor experience required
• Ability to work in a constant state of alertness and in a safe manner (BJC has determined this is a safety-sensitive position)

Benefits and Perks

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by arenaflex
• Pension Plan/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• arenaflex Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Work Environment and Culture

As a remote customer service specialist, you'll have the flexibility to work from home and enjoy a comfortable, quiet workspace. Our team is passionate about delivering exceptional patient care and experiences, and we're committed to creating a positive, inclusive work environment that supports your growth and development.

Compensation and Perks

* Competitive hourly rate

• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance
• Access to ongoing training and development opportunities

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for navigating complex healthcare systems, we want to hear from you! Apply now to join our After Hours Team as a Part-Time Remote Customer Service Specialist. Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job