Experienced Customer Service Representative Team Lead - National Remote

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. Are you a customer service professional looking for a new challenge? Do you want to make a meaningful impact on the lives of others while working in a dynamic and supportive environment? Look no further than arenaflex, a leading healthcare company that's revolutionizing the way people access care. As an Experienced Customer Service Representative Team Lead at arenaflex, you'll have the opportunity to work from anywhere in the U.S. and make a real difference in the lives of our customers. You'll be part of a team that's passionate about delivering exceptional customer service and making a positive impact on the communities we serve.

About arenaflex

arenaflex is a global organization that's dedicated to delivering care, aided by technology, to help millions of people live healthier lives. We're a company that's guided by diversity and inclusion, and we're committed to creating a workplace that's inclusive, supportive, and empowering. Our team is made up of talented individuals from diverse backgrounds, and we're passionate about advancing health equity on a global scale.

The Role

As an Experienced Customer Service Representative Team Lead, you'll be responsible for leading a team of customer service representatives who provide support to customers with questions and concerns about arenaflex's services. You'll be the go-to person for resolving complex customer issues, and you'll work closely with our care coordination team to ensure that our customers receive the best possible support.

Key Responsibilities

* Lead a team of customer service representatives to provide exceptional customer service and support

• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Research and provide referrals to providers and agencies in Salt Lake County to Medicaid eligible consumers
• Utilize a computer database to verify Medicaid eligibility and provide additional information to customers as needed
• Complete additional administrative tasks as assigned to support the care coordination team
• Collaborate with the care coordination team to ensure that customers receive the best possible support

Requirements

* High School Diploma or GED

• 2+ years of customer service experience in the insurance, medical, behavioral health, or financial technology industry
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September)
• Ability to work occasional overtime as needed

Preferred Qualifications

* Familiarity with financial health technology

• Experience working with Medicaid benefit plans

Soft Skills

* Strong organizational skills

• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task

Benefits

* Comprehensive benefits package, including medical, dental, and vision insurance

• Incentive and recognition programs
• Equity stock purchase and 401k contribution
• Flexible work arrangements, including telecommuting options
• Opportunities for career growth and development

Compensation

* Hourly range: $19.47 - $38.08 per hour (based on local labor markets, education, work experience, certifications, etc.)

• Pay is subject to eligibility requirements

Application Deadline

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Diversity and Inclusion

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Telecommuting Requirements

* Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Click on the link below to register your interest and start your application process. Apply Job!

Join arenaflex today and start making a difference in the lives of others!

Apply for this job