Experienced Full Stack Customer Service Representative – Sales (Work From Home) at arenaflex

Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in fast-paced environments and enjoy helping others? If so, we have an exciting opportunity for you to join arenaflex as a Full Stack Customer Service Representative – Sales (Work From Home). As a key member of our team, you will be the voice of arenaflex, providing exceptional customer service and driving sales growth through meaningful connections with our customers.

About arenaflex

arenaflex is a global leader in communications and technology, committed to making connections that change the world. With a rich history spanning nearly 150 years, we have been pioneers in innovation, from the invention of the telephone to the widespread availability of 5G and Fiber. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day.

Your Impact

As a Full Stack Customer Service Representative – Sales (Work From Home), you will be responsible for providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. You will handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you will address existing customer needs, including billing and payment, plan changes, upgrades, and technical support.

Your Day-to-Day

* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers

• Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
• Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service

What You Can Look Forward To

* Paid training and additional resources to support success in your new role as an arenaflex Full Stack Customer Service Representative – Sales (Work From Home)

• Competitive hourly rate starting at $16.40/hour (and up) + up to $3,000 in commissions monthly if all sales goals are met
• Amazing perks and benefits, including:

+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone

What We're Looking For

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential
• Specific job assignments may require day, evening, weekend, or holiday hours
• Occasional overtime may be required
• WFH Requirements:

+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) + An established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Career Possibilities

* Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

• If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today!

Equal Employment Opportunity

arenaflex is an equal employment opportunity (EEO) employer, committed to providing equal opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

Apply Now

If you're a motivated and customer-focused individual with a passion for sales and technology, we encourage you to apply for this exciting opportunity to join arenaflex as a Full Stack Customer Service Representative – Sales (Work From Home). Apply for this job