Experienced Healthcare Customer Service Representative – Remote USA Opportunity at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a lasting impact. As a Healthcare Customer Service Representative working remotely, you'll be a vital part of our team, bringing humanity to business and igniting your career with our award-winning employment experience.

About arenaflex

arenaflex is a global leader in customer experience and technology, helping iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences. Since 1982, we've been committed to making customers happy, and our team of passionate and skilled professionals is at the heart of it all. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, respected, and empowered to be their authentic selves.

What You'll Be Doing

As a Healthcare Customer Service Representative, you'll have the opportunity to make a real difference in people's lives. You'll be the spark that brightens days and ignites careers, providing exceptional customer service and support to our clients. Your passion for helping others will shine through as you:

• Bring your expertise and strong product and brand knowledge to recommend upgrades to our clients' health plans
• Conduct research and make outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
• Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information

What You Bring to the Role

To succeed in this role, you'll need:

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High-speed internet (> 15 mbps)
• A USB wired headset (or a compatible alternative)
• A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in

What You Can Expect

At arenaflex, we're committed to supporting your career and professional development. You can expect:

• A supportive team and leadership that will guide you every step of the way
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A base wage range of $16 per hour plus performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we've got you covered. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

Our Work Environment and Culture

At arenaflex, we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

Primary Location

Our primary location is US-CO-Englewood, but as a remote team, you'll have the flexibility to work from anywhere in the United States (with some exceptions). We're currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you! Apply now to join our team of talented and dedicated professionals at arenaflex. Apply Now!

Join the arenaflex Team Today!

Don't miss this opportunity to ignite your career and make a lasting impact. Apply now to become a Healthcare Customer Service Representative at arenaflex and be part of a global team that's passionate about delivering exceptional customer experiences. Apply for this job