Experienced Healthcare Customer Service Representative – Remote USA Opportunity at arenaflex
Join arenaflex, a global leader in customer experience, and ignite your career in a dynamic and supportive environment. At arenaflex, we're passionate about making customers happy, and we're looking for talented individuals like you to join our team of customer experience experts. As a Healthcare Customer Service Representative working remotely, you'll be a vital part of our award-winning team, bringing humanity to business and delivering exceptional customer experiences.
About arenaflex
arenaflex is a global company that's been helping businesses build engaged, pleased, and profitable customer experiences for over 40 years. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Our mission is to make customers happy, and we're looking for talented individuals like you to join our team.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be responsible for:
- Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
A Typical Day
* You'll work from the comfort of your own home, with a high-speed internet connection (> 15 mbps) and a reliable computer
- You'll be supported by a global team of curious lifelong learners, guided by our company values
- You'll have access to 1000s of free courses to support your career growth and development
- You'll be part of a dynamic and inclusive culture, where giving back is encouraged and valued
What You Bring to the Role
* 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- A smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
- A caring and supportive nature that will shine through as you help customers
What You Can Expect
* A supportive and inclusive culture, where giving back is encouraged and valued
- A global team of curious lifelong learners, guided by our company values
- A base wage range of $16 per hour, plus performance bonus opportunities
- A healthy benefits package, including PTO, tuition reimbursement, health and wellness incentives
- Access to 1000s of free courses to support your career growth and development
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. Our arenaflex community is here for you as one dynamic, global family.
About arenaflex
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
How to Apply
If you're passionate about making customers happy and want to join a dynamic and supportive team, apply now! Visit our website at [insert website URL] to learn more about our company culture and values. We can't wait to hear from you!
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