Experienced Full Stack Customer Service Representative – Voice & Chat Support

Join arenaflex, a dynamic and innovative company, as we revolutionize the way we connect with our customers. Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our team of dedicated professionals who are driven by our Passion for People.

About arenaflex

At arenaflex, we believe that every connection, every relationship matters. We're a company that's passionate about bringing people together, whether it's our clients, their customers, our colleagues, or our non-profit partners. We're a team of innovators, thinkers, and doers who are committed to making a difference in the lives of our customers.

Job Summary

As a Full Stack Customer Service Representative, you will be the face of arenaflex, providing exceptional support to our clients via phone, chat, and email. You will be responsible for resolving client inquiries, troubleshooting issues, and providing general support. If you're a self-starter with a passion for delivering results, we want to hear from you!

Responsibilities

* Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues.

• Demonstrate high standards for quality service and maintain a positive attitude in all interactions.
• Keep up-to-date with product/procedural knowledge and assess industry trends to provide informed support.
• Work in tandem with the quality and training team to self-manage performance expectations and maintain an open communication line with Team Lead/Quality Advocate/Trainer and Manager for support and personal development.
• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts.
• Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately.
• Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects.
• Strive to exceed key performance indicators (KPI) and quality goals as outlined by management.
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.

Requirements

* 2-3 years' experience in a business/professional environment; preferably in the service industry.

• Comparable experience in an office environment encouraged.
• Self-starter and ability to manage workload efficiently.
• Exceptional written communication skills.
• Demonstrate ability to deliver a high level of client service under high volume.
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen.
• Professional, upbeat, and engaging oral and/or written communication.
• Ability to develop relationships with clients, even in difficult situations.
• Ability to advise and counsel clients in a quick and efficient manner.
• Must be computer literate and internet savvy, e-commerce and online shopping experience preferred.
• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service).
• Excellent Data Entry skills / 45-55 wpm minimum.
• Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.

Preferred Qualifications

* Experience in the beauty and cosmetics industry.

• Live chat experience.
• Call center experience.

Work Environment

* Remote work environment with flexible scheduling.

• Opportunity to work in a dynamic and innovative company.
• Collaborative team environment with opportunities for growth and development.
• Paid training and ongoing support.

Compensation and Benefits

* $18.00 per hour.

• Paid training and ongoing support.
• Referral program.
• Flexible scheduling.
• Opportunity to work in a dynamic and innovative company.

Equipment Requirements

* Windows-based computer (Macbook and Chromebooks are not allowed).

• Dual monitors with 1280 x 1024 (SXGA) screen resolution.
• One monitor and one laptop OR 2 monitors.
• Hard-wired internet connection with minimum 45 Mbps download speed and 10 Mbps upload speed.
• Two (2) available USB 2.0 or greater ports.

How to Apply

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team of dedicated professionals at arenaflex. Apply Job! Apply for this job