Learning Content Manager

About the position The Learning Content Manager is responsible for managing learning content within Red & Blue University (RBU), Suffolk’s internal learning and development platform. RBU delivers training and career development programs that support how employees build, lead, and grow within the business. This role focuses on knowledge and content management. The Learning Content Manager enables high-quality learning experiences by ensuring the right knowledge exists, is well-organized, and is easy to access and use across programs.

Responsibilities

• Own and manage learning content and intellectual property across platforms (Learning Hub, SharePoint, file repositories, LMS)
• Partner with subject matter experts including Operational Excellence (OpEx), technical leaders, and functional teams to ensure content is accurate and up to date
• Establish and maintain processes to review, update, retire, and standardize learning materials
• Manage version control and resolve outdated or conflicting content
• Serve as the central owner of the organization’s learning “body of knowledge,” ensuring content is structured, organized, and reusable
• Identify gaps and source, curate, or procure new content (e.g., internal expertise, external libraries, emerging topics such as AI)
• Partner with Delivery Managers and Learning Designers to ensure content supports program needs
• Act as a go-to resource for understanding what content exists and how it can be accessed
• Define and maintain clear standards for how content is organized so it is easy to find and use
• Ensure content is structured effectively across platforms and support transitions to future systems (e.g., Oracle HCM)
• Make improvements that increase scalability, consistency, and relevance
• Explore emerging tools and practices, including AI-enabled knowledge management

Requirements

• 5+ years of experience in learning & development, knowledge management, content management, or a related field
• Experience managing or curating content within a structured learning environment, knowledge base, or enterprise system
• Strong ability to partner with subject matter experts to capture, organize, and maintain complex or technical information
• Experience organizing large volumes of content, including taxonomy, metadata, and version control
• Familiarity with learning management systems or content platforms such as Fuse Universal (experience with LMS transitions is a plus)
• Ability to manage multiple priorities and adapt to evolving business needs
• Interest in learning technologies and emerging practices, including AI-enabled knowledge management
• Possess & demonstrate Suffolk Core Values: Passion, Integrity, Hard Work, Professionalism, and Caring

Nice-to-haves

• Experience with content authoring tools (e.g., Articulate, Camtasia) is a plus
• Background in construction, engineering, or technical industries is a plus

Benefits

• competitive salaries
• auto allowances and gas cards for certain roles
• access to market leading medical and emotional and mental health benefits
• dental, and vision insurance plans
• virtual care options for physical therapy and primary care
• generous paid time off
• 401k plan with employer match and access to expert financial resources
• company paid and voluntary life insurance
• tax deferred savings accounts
• 10 backup daycare days each year
• short- and long-term disability
• commuter benefits

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