Experienced Customer Service Associate I (Remote) – Homeownership Made Possible at arenaflex
At arenaflex, we believe that everyone deserves the opportunity to own their dream home. As a Customer Service Associate I, you will play a vital role in making this dream a reality for our customers. Our team is dedicated to providing exceptional service, and we're looking for talented individuals who share our passion for delivering outstanding customer experiences.
About arenaflex
arenaflex is a leading provider of mortgage and financial services, committed to helping individuals and families achieve their homeownership goals. Our purpose is simple: to keep the dream of homeownership alive. We're a team of passionate professionals who are dedicated to making a difference in the lives of our customers. At arenaflex, we believe that our roles are not just jobs, but opportunities to make a positive impact on people's lives.
Why Choose arenaflex?
At arenaflex, we offer a relaxed and casual work environment that matches our attire. We're committed to doing right by our customers, as well as our employees. Our benefits package is designed to support your well-being, career growth, and financial stability.
Discover the Benefits:
* Team member mortgage loan program and down payment assistance program
- Student Debt Repayment program
- Tuition reimbursement
- Paid time off and paid holidays
- Market-based health insurance for medical, dental, and vision
- Flexible spending accounts for eligible childcare expenses
- arenaflex Climbers: an in-house program with built-in career advancement pathways
In Your Typical Day, You Will:
* Answer 40-50 inbound/outbound (dialer) calls a day
- Assist customers with payment options, escrow items, and any general mortgage information
- Discuss arenaflex customer benefits like Paperless, Mobile App, Web, and IVR
- Assist customers that are 30 days or less due on their mortgage payment
Qualifications:
* 6 months or more with customer service experience
- 6 months or more with call center experience
Additional Details:
* Hourly rate is $15.00 an hour
- Eligible for monthly bonus and incentive rewards!
- Must reside within 60 miles from office location
- Comprehensive 6-week paid virtual training – equipment is provided
- Attendance is required for the first 90 days of training is required.
- Hours of Operations: Monday - Thursday 7am – 8pm; Friday 7am - 7pm; and Saturday 8am- 12pm.
- Work schedule after training will align with these business hours
What We Offer:
* A dynamic and supportive work environment
- Opportunities for career growth and advancement
- Comprehensive training and development programs
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
How to Apply:
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
022923
Job Category:
Servicing
Primary Location City:
Longview
Primary Location Region:
Texas
Primary Location Postal Code:
75601
Primary Location Country:
United States of America
Additional Posting Location(s):
Apply Job!
Work Environment and Culture:
At arenaflex, we believe that our work environment should be comfortable, supportive, and inclusive. Our office is designed to promote collaboration, creativity, and productivity. We offer flexible work arrangements, including remote work options, to ensure that our employees can balance their work and personal life.
Our Culture:
* We value diversity, equity, and inclusion
- We prioritize employee well-being and mental health
- We foster a culture of continuous learning and growth
- We recognize and reward outstanding performance and contributions
- We promote work-life balance and flexibility
Compensation and Benefits:
* Competitive hourly rate of $15.00
- Eligible for monthly bonus and incentive rewards
- Comprehensive benefits package, including health insurance, dental, and vision
- Flexible spending accounts for eligible childcare expenses
- Paid time off and paid holidays
- Tuition reimbursement and student debt repayment program
Career Growth Opportunities:
At arenaflex, we believe that our employees should have opportunities for career growth and advancement. We offer comprehensive training and development programs, as well as mentorship and coaching to help our employees achieve their career goals.
Learning Benefits:
* Comprehensive 6-week paid virtual training
- Ongoing training and development programs
- Mentorship and coaching opportunities
- Access to industry-leading tools and technologies
- Opportunities for career advancement and promotion
Conclusion:
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. At arenaflex, we offer a dynamic and supportive work environment, opportunities for career growth and advancement, and a comprehensive benefits package. Join our team today and help us make the dream of homeownership possible for our customers! Apply for this job