Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution
At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient care and support. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills and find affordable payment solutions. If you're passionate about delivering outstanding customer service, working in a dynamic team environment, and growing your career with a stable and supportive organization, we want to hear from you!
About arenaflex
arenaflex is a leading Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our core values of integrity, passion, and respect guide everything we do, and we're committed to creating a work environment that values and appreciates each and every one of our team members. As a family-owned business, we're proud to have been recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm for five consecutive years (2019-2023).
What sets arenaflex apart?
* Family-owned business: You'll become part of the arenaflex family, not just a number. We prioritize building strong relationships and fostering a sense of community among our team members.
- Award-winning workplace: Our commitment to excellence has earned us a spot among the top workplaces in our industry.
- Consistent growth: With over 20 years of healthy growth, we're a stable and secure employer with world-class clients.
- Your voice matters: We value and appreciate your ideas, feedback, and contributions to our success.
- Competitive pay and incentives: We offer a competitive base salary, monthly performance bonuses, and a range of incentives to recognize and reward your hard work.
- Career growth opportunities: We promote from within, so you'll have the chance to grow your career and take on new challenges with arenaflex.
Job Summary
As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your primary responsibilities will include:
- Empathetic communication: Using your excellent listening, verbal, and written communication skills to help patients and their families understand complex medical bills and find affordable payment solutions.
- Customer service excellence: Providing outstanding customer service, collaborating with patients over the phone to resolve account balances, and taking payments by phone.
- Accurate documentation: Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems.
- Team support: Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus.
- Continuous improvement: Continuously improving your skills and knowledge with supportive coaching, feedback, and ongoing training from your manager and team leads.
What You'll Need
* Experience: 1-2 years of customer service experience, preferably in a healthcare or billing environment.
- Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Skills:
+ Excellent communication, listening, and problem-solving skills. + Strong computer proficiency, including Microsoft Office and CRM software. + Ability to work in a fast-paced, dynamic environment. + Strong attention to detail and organizational skills. + Ability to work independently and as part of a team.
- Certifications: Certified Medical Reimbursement Specialist (CMRS) or Certified Professional Coder (CPC) certification preferred.
What We Offer
* Competitive pay: Base annual pay ranging from $37,440 to $43,680, plus monthly performance bonuses and incentives.
- Benefits:
+ 401(k) matching + Dental insurance + Employee assistance program + Employee discount + Flexible spending account + Health insurance + Life insurance + Paid time off + Tuition reimbursement + Vision insurance
- Work-life balance: Flexible scheduling, including remote work options and a 40-hour workweek.
- Career growth opportunities: We promote from within, so you'll have the chance to grow your career and take on new challenges with arenaflex.
How to Apply
If you're passionate about delivering exceptional customer service, working in a dynamic team environment, and growing your career with a stable and supportive organization, we want to hear from you! Apply now to become a part of the arenaflex team and start making a difference in the lives of patients and their families. Apply Now! Apply for this job