Experienced Full Stack Data Engineer – Customer Service – arenaflex
Join arenaflex, a leading entertainment services company, in revolutionizing the way we experience storytelling and entertainment. As a key member of our Data Science & Analytics team, you will play a crucial role in delivering an exceptional customer experience and shaping the future of entertainment.
About arenaflex
arenaflex is one of the world's leading entertainment services, with over 278 million paid memberships in over 190 countries. We are committed to delivering an incredible customer experience, and our Customer Service team is at the forefront of this mission. With millions of customers engaging with us via phone and chat in 25 different languages, we use data to rigorously measure, optimize, and personalize our Customer Service investments to enable a delightful, efficient experience and to improve our product based on what our members tell us.
The Role
As a Full Stack Data Engineer in our Customer Service team, you will collaborate with data engineers, software engineers, and CS business owners to build reliable, scalable data pipelines, transform raw data into core business metrics, and work with custom visualization tools that surface CS insights. You will be responsible for designing and developing data pipelines using big data technologies such as Hive, Presto, Spark, and Flink on medium to large-scale data sets (10s of millions of records). Your strong data modeling skills will enable you to design structures that are adaptable to changes in the source data or business processes.
Key Responsibilities
* Design and develop reliable, scalable data pipelines using big data technologies such as Hive, Presto, Spark, and Flink on medium to large-scale data sets (10s of millions of records)
- Transform raw data into core business metrics and work with custom visualization tools that surface CS insights
- Collaborate with data engineers, software engineers, and CS business owners to build and maintain data pipelines and tools
- Develop advanced SQL skills and advocate for data quality
- Analyze business problems and develop metrics to measure and optimize Customer Service investments
- Communicate effectively with analysts, engineers, and business leaders to ensure seamless collaboration and delivery of results
Essential Qualifications
* At least 4 years of experience engineering data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records)
- Strong data modeling skills, with the ability to design structures that are adaptable to changes in the source data or business processes
- Strong proficiency in Python or Scala, with a passion for writing clean, supportable code
- Advanced SQL skills, with a focus on data quality and optimization
- Analytical aptitude, with the ability to think through business problems and prioritize autonomously
- Strong communication and collaboration skills, with the ability to work effectively with analysts, engineers, and business leaders
Preferred Qualifications
* Experience with cloud-based data platforms such as AWS or GCP
- Familiarity with data visualization tools such as Tableau or Power BI
- Experience with agile development methodologies and version control systems such as Git
- Strong understanding of data governance and data quality principles
- Experience with machine learning and predictive analytics
arenaflex Culture
arenaflex's culture is an integral part of what makes us successful, and we approach diversity and inclusion seriously and thoughtfully. We are an equal-opportunity employer and celebrate diversity, recognizing that bringing together different perspectives and backgrounds helps build stronger teams. Our compensation structure consists solely of an annual salary, with no bonuses. You choose each year how much of your compensation you want in salary versus stock options.
Compensation and Benefits
* Annual salary range: $170,000 - $720,000
- Comprehensive benefits package, including:
+ Health Plans + Mental Health support + 401(k) Retirement Plan with employer match + Stock Option Program + Disability Programs + Health Savings and Flexible Spending Accounts + Family-forming benefits + Life and Serious Injury Benefits
- Paid leave of absence programs, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
- Flexible time off for full-time salaried employees
Why Join arenaflex?
* Be part of a leading entertainment services company that is revolutionizing the way we experience storytelling and entertainment
- Collaborate with a talented team of data engineers, software engineers, and CS business owners to deliver an exceptional customer experience
- Work on challenging projects that require innovative solutions and technical expertise
- Enjoy a comprehensive benefits package and competitive compensation
- Be part of a culture that values diversity, inclusion, and collaboration
How to Apply
If you are a motivated and experienced data engineer looking for a new challenge, please apply to this role by clicking on the link below. We look forward to hearing from you! Apply Now! Apply for this job