Experienced Customer Support Representative - Weekends Required
Join arenaflex, a leading technology company in the sports betting and online gaming industry, as we revolutionize the way people engage with sports and entertainment. At arenaflex, we're passionate about creating innovative products and experiences that bring people together. Our team is comprised of driven dreamers who are dedicated to making an impact on the industry and the world. We're looking for like-minded individuals who share our values of integrity, curiosity, and a passion for quality.
About arenaflex
arenaflex is a technology company that's fueling the biggest winners in sports betting and online gaming. We work with professional sports leagues, media companies, and leading casino operators to provide technology and games to some of the biggest names in the industry, including NBC Sports, Barstool Sports, Penn National Gaming, 8AM Golf, YES Network, Rush Street Interactive, DraftKings, Golden Nugget, and many more.
Our Culture
We're a company that values trust over micromanaging, giving each role a high level of autonomy. Our inclusive environment is a place where you can be yourself, without having to change who you are. We encourage you to take time off without guilt, and we offer a transparent, fun, and engaging culture that provides opportunities for personal and professional growth.
Job Summary
We're seeking a fully-remote Customer Support Representative to join our team. This role will be responsible for providing live customer support to contest entrants via email and live chat feature, handling support requests, and escalating them to the appropriate parties. The ideal candidate will have a passion for sports, sports gaming, and technology, and will be able to work independently with a high level of autonomy.
Responsibilities
* Provide live customer support to contest entrants via email and live chat feature using Zendesk and Intercom
- Handle support requests and escalate them to the appropriate parties
- Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
- Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
- Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more
- Collaborate with internal teams to resolve complex issues and improve customer experience
Qualifications
* 2+ years experience in a customer support or operations role (sports, tech, start-up a plus)
- Knowledge of and enthusiasm for sports, sports gaming, and technology is a must
- Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred
- Experience working with Customer Support tools like Zendesk and Intercom
- Outstanding written communicator
- Collaborative, team-oriented mindset
- Strong internet connection and reliability
Why You Should Work Here
* Positions are fully remote, allowing you to work from anywhere
- Quarterly contests and giveaways featuring prizes and swag boxes
- A $300 home office reimbursement to help you set up your workspace
- Parental support (paid leave, childcare, and adoption benefits)
- Health, Dental, Vision+
- 401K Match & FSA
- A great culture that includes support for learning and development
What We Offer
* A competitive hourly rate of $15/hr or state minimum wage, whichever is higher
- Opportunities for career growth and professional development
- A dynamic and inclusive work environment that values diversity and creativity
- A comprehensive benefits package that includes health, dental, and vision insurance, as well as 401K matching and FSA
- Quarterly contests and giveaways featuring prizes and swag boxes
- A $300 home office reimbursement to help you set up your workspace
How to Apply
If you're a motivated and customer-focused individual who is passionate about sports, sports gaming, and technology, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
Apply Now!
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job