Experienced Full Stack Customer Service/Sales Representative – Retention and Sales Expert

Are you a customer service and sales professional looking for a challenging and rewarding role where you can make a real impact? Do you have a passion for helping others and a drive to succeed in a fast-paced environment? Look no further than arenaflex, the leading provider of electronic security, interactive home and business automation, and monitoring services in the United States. As a Remote Customer Service/Sales Representative at arenaflex, you will play a critical role in retaining customers and driving sales growth. You will be responsible for handling a high volume of incoming calls from customers requesting to cancel their services and proactively identifying opportunities to retain their business. With a focus on providing an award-winning customer experience, you will work to increase brand loyalty and retain customers for the long term.

About arenaflex

arenaflex has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. At arenaflex, we are committed to creating a culture of career advancement, development, and growth opportunities for our employees.

Job Expectations

As a Remote Customer Service/Sales Representative at arenaflex, you will be responsible for:

• Utilizing customer service and sales experience daily to retain customers and drive sales growth
• Saving the business by re-selling customers on the value of arenaflex and what matters most
• Handling back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience
• Using attention to detail, listening to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell
• Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern
• Retain long-term business for arenaflex through customer service commitments and providing the right solution to save the customer
• Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution
• Consistently improve performance and achieve your goals
• Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment
• Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies

Requirements

* 2+ years of experience in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance

• 2+ years of Call Center Customer Service/Sales Experience
• High school diploma, GED, college degree, or some college experience
• Ability to work with numerous screens and programs open to help resolve customer issues
• Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service
• Be able to interpret contracts and communicate terms and conditions
• Perform quick calculations
• Active listening
• Negotiation Skills

Training and Development

* This role has onsite training required at our Irving, TX office

• During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful
• Your learning journey is focused on product knowledge, selling/saving, competition, and systems training
• Our training program focuses on training that equips you to be the expert within arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential
• We provide development to advance your career with other internal roles and opportunities for your long-term success

Schedule and Benefits

* Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!

• Paid Training
• Full benefits on the 1st of the month after 31 days of employment
• Energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development, and career growth opportunities

Pay and Benefits Disclosure

* The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment

• We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others
• Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year
• We also offer 6 paid holidays

Why Choose arenaflex?

At arenaflex, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, are united under one noble purpose: we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck; you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities.

How to Apply

If you are a motivated and results-driven individual who is passionate about customer service and sales, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company culture and to submit your application.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. arenaflex strives to ensure every employee and applicant feels valued. Visit us at [arenaflex website] to learn more about our diversity and inclusion initiatives. Apply for this job