Experienced Full Stack Product Manager – Customer Service Platform Development at arenaflex
At arenaflex, we're revolutionizing the way people enjoy entertainment, and we're looking for a talented Product Manager to join our Customer Service team. As a Product Manager, you'll play a key role in shaping the future of our member management enterprise platform, driving innovation, and delivering exceptional customer experiences.
About arenaflex
arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to entertain the world, and we're committed to delivering a seamless and enjoyable experience for our members. With a wide variety of TV series, films, and games across multiple genres and languages, we're constantly pushing the boundaries of what's possible in entertainment.
The Role
We're seeking an experienced Product Manager to lead and manage innovation in our member management platform. As a key player in shaping the future of our platform, you'll partner with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization, as well as third-party solution providers, to deliver a best-in-class enterprise platform experience. Your primary focus will be on creating and executing a long-term strategy and prioritized roadmap for our member management platform, ensuring that our customer service team can provide an exceptional experience for our members.
Responsibilities
As a Product Manager, you'll be responsible for:
- Providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
- Helping define strategy, capturing requirements, clarifying prioritization, identifying dependencies, mitigating risks and impediments, communicating, and creating a roadmap.
- Partnering with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
- Managing the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
- Understanding differences in support expectations in different regions around the world and tailoring the experience accordingly, including nuanced differences among arenaflex's different services/products, such as Streaming, Games, Live Experiences, Ads, etc.
- Expanding product management responsibility to other tools as business needs present.
- Embodying the unique arenaflex culture.
What We're Looking For
We're looking for a highly skilled and experienced Product Manager who can:
- Demonstrate 5+ years of experience in product management for consumer or internal-facing products.
- Show a deep understanding of Customer Service business and contact center business.
- Have prior experience working with member management products, whether third-party or in-house build.
- Be a quick learner and able to work in a fast-paced global environment.
- Possess exceptional multitasking abilities and thrive in high-pressure environments.
- Have outstanding written and verbal communication skills, with the ability to build trust and create collaborative partnerships cross-functionally.
- Demonstrate organizational leadership and influence without authority.
- Be able to make tough but informed decisions with both data and judgment.
- Inspire, motivate, and lead designers and engineers.
- Have a demonstrated record of executing projects that measurably improved customer and agent experiences.
- Have a deep focus on delivering a great customer and agent experience.
- Experience working on global products and enterprise platforms is also beneficial.
What We Offer
At arenaflex, we offer a comprehensive compensation structure, including an annual salary, with the option to choose how much of your compensation you want in salary versus stock options. Our compensation range for this role is $160,000 - $390,000. We also provide comprehensive benefits, including:
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- Flexible time off for full-time salaried employees
Our Culture
arenaflex is a unique culture and environment that values diversity, inclusivity, and creativity. We're committed to creating a workplace where everyone feels welcome, valued, and empowered to do their best work. We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams.
How to Apply
If you're passionate about delivering exceptional customer experiences and shaping the future of entertainment, we want to hear from you! Apply now to join our team and be part of something amazing. Apply Job! Apply for this job