Experienced Commercial Customer Service Support Specialist – Valencia, CA Office

At arenaflex, we're revolutionizing the outdoor power tools industry with our innovative battery-powered solutions for DIY-consumers and landscaping professionals. As a leader in the market, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. We're now seeking an experienced Commercial Customer Service Support Specialist to join our team in Valencia, CA.

About arenaflex

arenaflex is a dynamic and forward-thinking company that's passionate about providing high-quality, eco-friendly outdoor power tools that make a difference in people's lives. Our commitment to innovation, customer satisfaction, and sustainability has earned us a reputation as a trusted leader in the industry. With a robust line of products, including battery-powered outdoor power equipment, corded equipment, and power tools, we offer the right solution for every job.

Job Summary

As a Commercial Customer Service Support Specialist at arenaflex, you'll play a critical role in delivering exceptional support to our commercial customers, including end users, dealers, distributors, and the sales team. Your primary responsibility will be to provide timely and accurate responses to elevated service-related inquiries and issues, ensuring that our customers receive the best possible experience. You'll work closely with internal teams, including Sales, Marketing, and After Sales and Service, to resolve complex issues and build long-term relationships with key customers, dealers, and field personnel.

Key Responsibilities

* Develop and maintain positive relationships with assigned customers by accepting and resolving accelerated front-line issues within established timeframes, liaising between customers and other business areas to resolve issues, and maintaining regular phone and email contact with assigned customers.

• Respond promptly and courteously to telephone inquiries and answer questions regarding pricing, customer setups, and delivery. Coordinate with warehouse teams for outbound shipment needs.
• Utilize SAP S/4HANA - Sales Order Management, Pricing and Conditions, Availability Check and ATP (Available to Promise), Delivery and Shipment to manage customer orders and resolve issues.
• Communicate frequently with customers, dealers, and field reps on various contractual issues and questions. Refer unresolvable issues to the team leader. Build long-term relationships with key customers, dealers, and field personnel.
• Optimize the use of Salesforce, drive compliance, and maximize team performance.
• Analyze data and use business insights to identify, develop, and optimize lead generation for Territory Managers to secure end-user landscape demos promptly.
• Work internally with other business functions (After Sales and Service, Purchasing, Product Management, Marketing, Finance) and as an advocate for customers in researching and resolving complex issues.
• Learning and maintaining a working knowledge of all parts through training and continuing education opportunities provided by the company.
• Assign Service Solutions Salesforce cases in the queue based on territory.
• Occasional responsibility to facilitate discussions with the Tech Team ensuring that all escalated issues are addressed promptly and effectively.
• New Dealer cold calling and on-boarding
• Responsible for managing the existing dealer base in the territory from an administrative perspective to include Order Management, Warranty Claims processing, Rebate processing, Non-technical Dealer Support, Demo and Routing planning, Dealer Sales Events, Sales training schedule, and Merchandising support.

Essential Qualifications

* Bilingual- English & Spanish

• Excellent communication skills, in person, by telephone, and in writing. This includes presenting a professional, friendly, helpful, self-confident image, along with a good command of word usage, spelling, and grammar. Clear and concise communication skills, both verbal and written, critical thinking skills, and must possess the ability to cross-train in other tasks. Must be tactful, professional and detail oriented.
• A willingness to continual learning and skill development while multitasking.
• Demonstrated effective teamwork and interpersonal skills are required, including willingness to receive direction from either supervisor or other team members to support department goals.
• Salesforce experience desired.
• SAP S/4HANA experience desired.
• Related Industry experience (OPE, material handling, automotive)

Preferred Qualifications

* Bachelor's degree in a related field (Business Administration, Business Operations, Logistics)

• High School Diploma/GED

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and continuing education opportunities
• Flexible work arrangements and work-life balance

Why Join arenaflex?

* arenaflex is an Equal Employment Opportunity (EEO) employer, and we're committed to creating a diverse and inclusive work environment.

• We're passionate about innovation, customer satisfaction, and sustainability, and we're looking for like-minded individuals to join our team.
• Our company culture is built on collaboration, teamwork, and a commitment to excellence.
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job