Job Title: Platinum Disputes Gate Customer Care Professional at arenaflex

Join arenaflex and become a part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a Platinum Disputes Gate Customer Care Professional, you will be at the forefront of delivering exceptional customer experiences, driving customer loyalty, and propelling your team and its business partners to success. If you're passionate about customer service, have a strong work ethic, and are driven to please, we want to hear from you.

About arenaflex

arenaflex is a global leader in the financial services industry, built on a foundation of innovation, integrity, and a commitment to excellence. Our company values are centered around providing the world's best customer experience every day, and we're looking for talented individuals who share our passion for delivering exceptional service.

Role & Responsibilities

As a Platinum Disputes Gate Customer Care Professional, you will be responsible for:

• Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality
• Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while also reinforcing the benefits of our products and services
• Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty
• Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
• Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the customer and our merchants
• Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
• Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics

Minimum Qualifications

* Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction

• Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call
• Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
• Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
• Driven to please by providing the ultimate experience for our customers on every interaction
• Timeliness and reliability

Preferred Skills

* Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills

• Customer service and consultative sales environment experience preferred
• Passion for consultative sales, recommending products or solutions tailored to each customer
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end

Additional Requirements

* Flexibility to work anytime between 6:00am-11:00 pm, including weekends

• Hybrid Environment- on-site expectation 3 days/week
• Workplace Flexibility: Full-time. Shift flexibility requirements

Compensation and Benefits

* Competitive hourly pay range: $20.00 to $22.25 hourly + bonus + benefits

• Benefits include:

+ Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities

About arenaflex's Culture and Work Environment

arenaflex is committed to creating a diverse and inclusive work environment that supports the well-being and growth of our colleagues. We believe that our colleagues are our greatest asset, and we're dedicated to providing them with the support and resources they need to thrive, professionally and personally.

Why Join arenaflex?

* Be part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other

• Develop your skills and career through industry-leading training and ongoing coaching
• Work in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality
• Enjoy a competitive hourly pay range, bonus incentives, and comprehensive benefits package
• Be part of a company that prioritizes the well-being and growth of its colleagues

How to Apply

If you're passionate about customer service, have a strong work ethic, and are driven to please, we want to hear from you. Apply now to become a part of our team and start your journey with arenaflex. Apply Now! Apply for this job