Experienced Full Stack Customer Service/Sales Representative – Retention and Sales Expert

Are you a results-driven, customer-focused professional looking for a challenging and rewarding career opportunity? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, the leading provider of electronic security, interactive home and business automation, and monitoring services in the United States. As an Experienced Full Stack Customer Service/Sales Representative, you will play a critical role in retaining customers and driving sales growth for arenaflex.

About arenaflex

arenaflex has been helping save lives since 1874, and as the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. With a mission to help save lives for a living, we are committed to creating a culture of career advancement, development, and inclusivity.

The Role

As an Experienced Full Stack Customer Service/Sales Representative, you will be a Retention Specialist who will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business.

Key Responsibilities

* Utilize customer service and sales experience daily to retain customers and drive sales growth

• Save the business by re-selling customers on the value of arenaflex and what matters most
• Must have sales experience, with a proven track record of selling and saving customers in a company tied to performance
• Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience
• Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell
• Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern
• Retain long-term business for arenaflex through customer service commitments and provide the right solution to save the customer
• Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution
• Consistently improve performance and achieve your goals
• Ability to multitask; use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment
• Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies

Essential and Preferred Qualifications

* 2+ years of experience in a sales role, with a proven track record of selling and saving customers in a company tied to performance

• 2+ years of Call Center Customer Service/Sales Experience
• High school diploma, GED, college degree, or some college experience
• Ability to work with numerous screens and programs open to help resolve customer issues
• Experience in Sales, Customer Retention, Customer Experience, and retaining customers' loyalty to a product or service
• Be able to interpret contracts and communicate terms and conditions
• Perform quick calculations
• Active listening
• Negotiation Skills

Skills and Competencies Required for Success

* Excellent customer service and sales skills

• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong negotiation and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive information
• Strong technical skills, including proficiency in CRM software and other sales tools

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to creating a culture of career advancement, development, and inclusivity

• Our training program focuses on training that equips you to be the expert within arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential
• We provide development to advance your career with other internal roles and opportunities for your long-term success
• arenaflex offers a range of training and development programs, including on-the-job training, classroom training, and online training
• arenaflex is committed to helping you achieve your career goals and provides opportunities for advancement and career growth

Work Environment and Company Culture Highlights

* arenaflex is a dynamic and fast-paced work environment that requires adaptability and flexibility

• Our team is passionate about helping save lives and is committed to creating a culture of inclusivity and respect
• arenaflex offers a range of benefits and perks, including paid training, full benefits, medical, dental, vision, 401(k) with employer matching, paid vacation time, tuition reimbursement, employee referral bonuses, and a culture of coaching, development, and career growth opportunities
• arenaflex is an Equal Employment Opportunity (EEO) Employer and celebrates diversity and is committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills

Compensation, Perks, and Benefits

* The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment

• arenaflex offers employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others
• Employees accrue up to 120 hours in their first year, with an increase in accrual rate after the first year
• arenaflex offers 6 paid holidays and a range of other benefits and perks

Why Choose arenaflex?

* arenaflex is a leading provider of electronic security, interactive home and business automation, and monitoring services in the United States

• We are committed to helping save lives for a living and are passionate about creating a culture of inclusivity and respect
• arenaflex offers a range of benefits and perks, including paid training, full benefits, medical, dental, vision, 401(k) with employer matching, paid vacation time, tuition reimbursement, employee referral bonuses, and a culture of coaching, development, and career growth opportunities
• arenaflex is an Equal Employment Opportunity (EEO) Employer and celebrates diversity and is committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills

How to Apply

If you are a motivated and results-driven professional looking for a challenging and rewarding career opportunity, apply now to join the arenaflex team. We are an Equal Employment Opportunity (EEO) Employer and celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. Visit us at [arenaflex website] to learn more about life at arenaflex and to apply for this exciting opportunity. Apply for this job