Experienced Customer Service Representative – San Antonio

At arenaflex, we're committed to creating a better way to live, and that starts with our people. As a customer-focused organization, we're looking for talented individuals to join our team and help us deliver exceptional service to our customers. If you're passionate about providing top-notch customer experiences and have a strong desire to grow and develop in your career, we want to hear from you.

About arenaflex

arenaflex is a leading provider of apartment homes in the United States, with a long-term track record of developing, redeveloping, acquiring, and managing distinctive apartment communities in some of the best U.S. markets. Our purpose is to create a better way to live, and we're committed to building value for our customers, investors, and associates. With a focus on collaboration, innovation, and taking ownership of our choices and actions, we strive to create a positive and inclusive work environment that encourages all voices to be heard, understood, and appreciated.

The Role

As a Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional service to our customers. You'll be responsible for handling inbound calls, resolving customer inquiries and issues, and providing basic assistance with our company websites. This is a fantastic opportunity to join a dynamic team and develop your skills in customer service, communication, and problem-solving.

Key Responsibilities

* Professionally service Frontline and Payment calls while providing stellar customer service and a positive experience for the resident.

• Actively participate in coaching, training, and personal development while visible on camera while working from home.
• Maintain shift schedule requirements to ensure phone queue is supported per the associate's schedule. Attendance and punctuality to the shift schedule are critical.
• Resolve customer inquiries and issues in a timely and professional manner.
• Provide basic assistance with company websites and other systems.
• Collaborate with colleagues to achieve team goals and objectives.

Minimum Qualifications

* 1-3 years of customer service experience providing above-average service required.

• Strong English verbal and written communication required.
• Math skills required. Must be able to add, subtract, multiply, and divide.
• Strong organizational skills required. Ability to multitask.
• Experience with data entry and Excel required. Must be able to navigate between several systems simultaneously.
• Previous remote work experience preferred.
• Call center experience preferred.
• A high school diploma or equivalency (GED)

Preferred Qualifications

* 2+ years of customer service experience in a call center environment.

• Experience with CRM software and other customer service tools.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment with multiple priorities.

How arenaflex Supports You

We know that our teams are the beating heart of our success, and we're committed to showing our appreciation. Here are just a few ways we support our associates:

• Comprehensive benefits, including health, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and more.
• Growth based on achievement and promotion from within.
• Associate recognition, including a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization.
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Work Environment and Culture

Our San Antonio office is a dynamic and inclusive work environment that encourages collaboration, innovation, and growth. As a Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We're committed to creating a positive and inclusive work environment that supports the well-being and success of all associates.

Compensation and Perks

We offer a competitive salary and benefits package, including:

• A base salary of $40,000 - $50,000 per year, depending on experience.
• Comprehensive benefits, including health, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and more.
• A 20% discount on our incredible apartment homes.
• Opportunities for growth and advancement based on achievement and promotion from within.

How to Apply

If you're passionate about customer service and have a strong desire to grow and develop in your career, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop, and retain associates with a wide range of backgrounds, experiences, and perspectives. With this, we know we can do great things.

California Residents

If you elect to apply to arenaflex, you accept the arenaflex California Personnel Privacy Notice. Apply for this job