Experienced Customer Service Specialist – Healthcare Industry
At arenaflex, we are dedicated to empowering patients to live their best lives by providing full-service home medical equipment products and services. Our team is passionate about making a profound impact on the quality of patients' lives, and we are actively recruiting for a Customer Service Specialist to join our team. If you are passionate about delivering exceptional customer service and making a difference in the lives of our patients, please click to apply.
About arenaflex
arenaflex is a leading provider of home medical equipment products and services, committed to delivering exceptional patient care and support. Our team is dedicated to empowering patients to live their best lives, and we are passionate about making a positive impact on the healthcare industry. As a Customer Service Specialist at arenaflex, you will play a critical role in ensuring that our patients receive the highest level of service and support.
Job Summary
We are seeking an experienced Customer Service Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service to our patients, answering inbound calls and making outbound calls, and processing orders and documentation. The ideal candidate will have excellent customer service skills, analytical and problem-solving skills, and the ability to work in a fast-paced environment.
Key Responsibilities
* Develop and maintain working knowledge of current products and services offered by arenaflex
- Answer all calls and emails in a timely manner, in adherence to our goals
- Document all call information according to standard operating procedures
- Answer questions about products and services, retail stores, general service line information, and other information as necessary based on customer call needs
- Process orders, route calls to appropriate resources, and follow up on customer calls where necessary
- Review all required documentation to ensure accuracy
- Accurately process, verify, and/or submit documentation and orders
- Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
- Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
- Must be able to navigate through multiple online EMR systems to obtain applicable documentation
- Enter and review all pertinent information in EMR system, including authorizations and expiration dates
- Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
- Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered
- Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process
- Meet quality assurance requirements and other key performance metrics
- Facilitate resolution on customer complaints and problem solving
- Pays attention to detail and has great organizational skills
- Actively listens to patients and handle stressful situations with compassion and empathy
- Flexible with the actual work and the hours of operation
- Utilize company provided tools to maintain quality, including but not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System), and "How-To" documents
Competency, Skills, and Abilities
* Excellent customer service skills
- Analytical and problem-solving skills with attention to detail
- Decision Making
- Excellent ability to communicate both verbally and in writing
- Ability to prioritize and manage multiple tasks
- Proficient computer skills and knowledge of Microsoft Office
- Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
- General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred
- Work well independently and as part of a group
- Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative, and work effectively on a team
Requirements
* Minimum Job Qualifications: + High School Diploma or equivalent + One (1) year work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management regardless of industry + Senior level requires two (2) years of work-related experience and one (1) year of exact job experience + Exact job experience is considered any of the above tasks in a Medicare certified environment
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our team is passionate about delivering exceptional patient care and support, and we are dedicated to making a positive impact on the healthcare industry. As a Customer Service Specialist at arenaflex, you will have the opportunity to work in a fast-paced environment, collaborate with a talented team, and make a real difference in the lives of our patients.
Compensation and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Starting at $18.00 per hour
- Comprehensive health insurance
- 401(k) retirement plan
- Paid time off and holidays
- Opportunities for professional growth and development
How to Apply
If you are passionate about delivering exceptional customer service and making a difference in the lives of our patients, please click to apply. We look forward to hearing from you! Apply Job! Apply for this job