Experienced Customer Care Manager III - US Work From Home

Join arenaflex, a leading global technology company, as we continue to shape the future of human progress through innovative solutions. Are you a customer-centric leader with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Care Manager III to join our team of dedicated professionals who are committed to making a difference in the lives of our customers.

About arenaflex

arenaflex is a global technology company that believes in harnessing the power of technology to advance human progress. With a network of over 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, governments, and communities deliver amazing experiences. Our purpose is to further human progress through technology, and we're committed to making a positive impact on the world.

The Role

As a Customer Care Manager III, you will be the single point of contact for a group of assigned customer accounts, typically with medium to large revenue scope or moderate to high complex product needs. Your primary responsibility will be to manage any interactions from the customer order through billing to ensure the highest levels of customer satisfaction. You will also promote revenue growth, retention, and overall customer satisfaction by partnering closely with sales and service delivery ecosystems.

The Main Responsibilities

* Partner closely with sales and service delivery ecosystems to understand and implement sold solutions

• Provide critical date management and escalation support to meet committed delivery objectives
• Validate order details for sold services
• Follow established protocol for submitting orders to Order entry and provisioning
• Provide timely response to customer and service delivery inquiries
• Pro-actively manage the customers' service needs to ensure the highest levels of customer satisfaction and that their expectations are met
• Meet learning, development, and personal growth objectives to provide a superior customer experience
• Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle

What We Look For in a Candidate

*

Required:

+ Bachelor's Degree or 5+ years of related experience + Customer service, problem-solving, and analytical skills + Verbal, written, and interpersonal communication skills + Collaboration skills and use a team approach to accomplishing work + Self-starter + Ability to multi-task + Ability to stay focused in high-paced, stressful working environments + Ability to learn and adhere to customer care policies, processes, and principles + Ability to maintain a proficient understanding of arenaflex products and services + Working knowledge of the implementation workflow

Preferred:

+ Understanding of technical products and services + Formal project management experience + Knowledge of order process and technical side of the provisioning process + 3+ years of telecommunications/technology experience

What to Expect Next

If you're a motivated and customer-focused leader who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a member of our team, you can expect:

• A dynamic and supportive work environment that fosters growth and development
• Opportunities to work with a talented team of professionals who share your passion for customer care
• A comprehensive benefits package that includes medical, dental, and vision coverage, as well as 401(k) matching and paid time off
• Professional development opportunities to help you advance your career
• A competitive salary and bonus structure that reflects your value to the organization

EEO Statement

arenaflex is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Apply Now

If you're ready to take your customer care career to the next level, apply now for the Customer Care Manager III position at arenaflex. We can't wait to hear from you! Apply for this job