Experienced Customer Service Representative II - Remote

At arenaflex, we're dedicated to delivering world-class managed staffing and talent consulting services that exceed our clients' expectations. As a leading staffing solutions organization, we're committed to fostering a diverse and inclusive workforce that reflects the communities we serve. We're now seeking an experienced Customer Service Representative II to join our remote team and provide exceptional support to our clients and providers.

About the Role:

As a Customer Service Representative II at arenaflex, you'll play a vital role in delivering outstanding customer service to our clients and providers. You'll be responsible for responding to inbound calls and voicemails, providing accurate and timely information, and resolving issues efficiently. Your commitment to customer service will be the driving force behind your success in this role.

Key Responsibilities:

* Respond to inbound calls and voicemails on the provider relations line, addressing a range of inquiries, including application status for provider enrollment, assistance with Medicaid provider number applications, and compliance reviews.

• Create accurate call logs in our system, summarizing contact details with providers and applicants.
• Support team and business goals for enrollment support and customer service, working collaboratively with colleagues to achieve shared objectives.
• Assist with other tasks as needed, including document uploads, to ensure seamless support for our clients and providers.
• Utilize independent judgment, based on policy and procedure, to resolve issues and make informed decisions.

Essential Qualifications:

* 2 years of customer service experience, with a proven track record of delivering exceptional service and resolving issues efficiently.

• Bachelor's degree and 2 years of paid experience or 36 months of paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities.
• One year of experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training.
• One year of experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations.

Preferred Qualifications:

* Experience working in a remote or home-based environment.

• Familiarity with MS Word, Excel, Outlook, and internet skills.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and providers.

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to build rapport with clients and providers.

• Strong problem-solving and analytical skills, with the ability to resolve issues efficiently.
• Ability to work independently, utilizing independent judgment to make informed decisions.
• Strong attention to detail and accuracy, with the ability to maintain high-quality standards.
• Ability to meet deadlines and adhere to established standards.
• Familiarity with MS Word, Excel, Outlook, and internet skills.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to supporting the growth and development of our team members. As a Customer Service Representative II, you'll have access to a range of training and development opportunities, including:

• Ongoing training and coaching to enhance your customer service skills and knowledge.
• Opportunities for career advancement and professional growth within the organization.
• Access to a range of benefits, including health insurance, retirement plans, and paid time off.

Work Environment and Company Culture:

As a remote employee, you'll have the flexibility to work from home, with access to a dedicated workspace and the latest technology. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're committed to fostering a diverse and inclusive workforce that reflects the communities we serve.

Compensation and Benefits:

Compensation for roles at arenaflex varies depending on a wide array of factors, including the specific office location, role, skill set, and level of experience. As required by applicable law, we provide a reasonable range of compensation for this role. In addition, we offer a range of benefits, including health insurance, retirement plans, and paid time off.

Working Conditions:

* Working from home/remote work (Access to work area with limited noise and distractions), requires internet connection and computer with updated software to support remote desktop.

• The hours for this position are from 8:00am-4:30pm EST.
• A headset is required.
• This role is a Temporary assignment (60-90 days).

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer, committed to fostering a diverse and inclusive workforce. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Now! Apply for this job