Experienced Customer Support Agent – Travel Industry Expert (Remote Night Shift)
Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you have a knack for navigating complex travel industry systems and a flair for communication? If so, we invite you to join arenaflex, a dynamic and innovative company revolutionizing the travel industry by empowering 1 billion business travelers to plan and re-plan their trips with ease. As a Customer Support Agent at arenaflex, you will be part of a collaborative and supportive team that values your contributions and offers numerous opportunities for growth and development. Our remote work model allows you to work from anywhere in the world, with flexible shifts that accommodate your personal commitments and time zone. We're looking for a skilled and experienced professional to join our team on a contractor basis, working 40 hours a week, with the possibility of irregular working hours depending on your time zone.
About arenaflex
arenaflex is a fast-growing company with an ambitious goal of transforming the travel industry through automation. We're dedicated to providing innovative solutions that make travel planning and management easier, faster, and more efficient. Our team is composed of individuals from diverse backgrounds and cultures, creating a unique and inclusive workplace culture that values collaboration, creativity, and continuous learning.
Responsibilities
As a Customer Support Agent at arenaflex, your primary responsibilities will include:
- Providing exceptional customer service to clients through chat, email, and the Help Center portal, ensuring high-quality service in English.
- Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
- Collaborating with team members to ensure a seamless customer experience.
- Staying updated with industry changes and company policies to provide accurate and current information to clients.
Requirements
To be successful in this role, you will need:
- A minimum of 2 years of hands-on experience with Galileo or Amadeus.
- Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
- Fluency in spoken and written English.
- Excellent communication skills in writing (including responding in chatbox) and speaking.
- Strong attention to detail and accuracy.
- Team player with the ability to work collaboratively.
- Demonstrated willingness to learn and adapt to new challenges.
Why Join arenaflex?
* Growth Opportunities: We're a high-growth company, offering numerous opportunities for career advancement and professional growth.
- Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
- Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
- Competitive Contractor Compensation: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you are rewarded for your hard work, with actual support to your work-life balance.
- Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued.
Shift Details
The selected candidate will work on a night shift, from 15:30-24:00 CET, Tuesday to Saturday, or Sunday to Thursday, with a margin of +/- one hour to fit your schedule.
How to Apply
If you're passionate about delivering exceptional customer service and have the necessary skills and experience, we invite you to apply now with your resume in English. Join our team and help us deliver outstanding support to our clients. Apply for this job