Experienced Customer Service Call Center Representative - Sales (Work From Home) at arenaflex
As a customer-centric organization, arenaflex is committed to delivering exceptional experiences to our customers. We're seeking an experienced and passionate Customer Service Call Center Representative to join our team as the voice of arenaflex. In this role, you'll be the frontline in providing solutions to prospective and existing customers, driving satisfaction and loyalty. If you're a sales-driven individual with a passion for delivering outstanding customer experiences, we'd love to hear from you!
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses across the globe. Our mission is to empower our customers to stay connected to what matters most, and we're committed to delivering innovative solutions that meet their evolving needs. As a member of our team, you'll be part of a dynamic and collaborative environment that values creativity, innovation, and customer-centricity.
How you'll make an impact
As a Premier Service Consultant specializing in customer acquisition and service, you'll be responsible for:
- Providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty
- Handling new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
- Addressing existing customer needs, including billing and payment, plan changes, upgrades, and technical support
- Delivering personalized recommendations for our latest products and services to meet monthly sales goals
- Providing effective and timely resolutions for customers, ensuring a seamless and satisfying experience
What your day-to-day will look like
* Identifying upsell opportunities and making recommendations to right-fit customers with the latest technology, services, and offers
- Working in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
- Using multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintaining customer records
- Simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
- Performing basic troubleshooting and/or engaging Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
- Working a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
What you can look forward to
* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant
- Competitive hourly rate starting at $16.40 (and up) + up to $3,000 in commissions monthly if all sales goals are met
- Comprehensive benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and holidays
- Opportunities for career growth and development, including training on the latest technology, devices, and products
- A dynamic and collaborative work environment that values creativity, innovation, and customer-centricity
What we're looking for
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
- Occasional overtime may be required
- Ability to work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
- Strong communication and problem-solving skills, with a passion for delivering outstanding customer experiences
WFH Requirements
* Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Ability to participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.
- Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career possibilities are limitless with arenaflex
As a Premier Service Consultant, you'll have the opportunity to round out your experience with training on the latest technology, devices, and products. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of passionate and dedicated professionals who are committed to delivering exceptional customer experiences.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities.
Apply Now
Ready to take the lead as the voice of arenaflex? Apply now and join our team of passionate and dedicated professionals who are committed to delivering exceptional customer experiences. Apply Job! Apply for this job