Experienced Customer Solutions Specialist (Remote) – Web & Cloud Application Support

Join arenaflex, a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide, as a full-time, permanent work-at-home Customer Solutions Specialist. As a key member of our fast-growing team, you will play a vital role in providing exceptional customer experiences, navigating complex software tools, and driving business growth in a fast-paced environment.

About arenaflex

arenaflex is a dynamic and innovative company that has revolutionized the way foodservice professionals purchase products and services. With a strong focus on customer satisfaction, we strive to provide the best possible experience for our customers. As a remote employee, you will enjoy the same training and support as our physical corporate location employees, with opportunities to connect with colleagues from across the country through video meetings, training sessions, and collaborative forums.

What We Have to Offer

As a Customer Solutions Specialist at arenaflex, you will enjoy a competitive benefits package, including:

• Paid time off
• Medical/dental coverage (including telemedicine)
• 401k match
• Paid parental leave (based on tenure)
• Opportunities for growth and professional development
• In-depth training on our products and services
• Opportunities to collaborate and connect virtually across teams and departments
• Full-time training staff
• Continuous support through various trainings and available mentorships
• A focus on work/life balance

Key Responsibilities

As a Customer Solutions Specialist, you will:

• Learn all about arenaflex, including our history, products, the foodservice industry, and internal systems
• Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and email, with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Partner with other departments within and outside of Customer Solutions to support both the customer and the company
• Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
• Be flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that arenaflex is the leader in the online food service industry

What We're Looking For

We're seeking a motivated and customer-focused individual who:

• Has a desire to learn and grow
• Has an internal drive to succeed
• Can work on a team and independently
• Has a concern for helping others and doing the right thing by them
• Can work in a fast-paced environment
• Is innovative and able to challenge the status quo
• Has a college education (preferred but not required)
• Has at least 1 year of customer-facing experience (preferred but not required)

Qualifications

To qualify for this role, you must have:

• Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks
• Consistent 75mbps download/10mbps upload internet speeds are required
• A quiet and distraction-free work area
• Access to a home router and modem
• Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
• Excellent verbal and written communication skills; conversational fluency in English required
• Proficient typing abilities
• The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
• The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period

Physical Demands

This role requires:

• Work performed while sitting and/or standing for at least 8 hours each day
• The ability to communicate effectively using speech, vision, and hearing
• The regular use of hands for simple grasping and fine manipulations while using a personal computer
• The ability to work at a computer for extended periods of time

Remote Work Qualifications

To work remotely, you must have:

• Access to a reliable and secure high-speed internet connection
• A dedicated home office space that is noise- and distraction-free
• A valid, physical address (apartment, suite, etc.)
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY

How to Apply

If you're ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today.

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