Experienced Customer Service Support Representative – STAT Team at arenaflex

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is a leading healthcare company that's committed to innovation, customer satisfaction, and employee growth. We're seeking a highly motivated and customer-centric Customer Service Support Representative to join our STAT Team in one of our two locations. As a key member of our team, you'll have the opportunity to work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently.

About the Role

As a Customer Service Support Representative, you'll be responsible for providing world-class customer service to our clients, resolving routine customer requests, and educating customers about our products and services. You'll work closely with our internal teams to ensure seamless communication and collaboration. Your passion for customer service, combined with your strong communication and problem-solving skills, will make you an invaluable asset to our team.

Schedule and Availability

The schedule for this position is Sunday to Thursday, 10:30 PM to 7:00 AM PST. We're looking for someone who is flexible, adaptable, and able to work a non-traditional schedule.

Requirements

To be successful in this role, you'll need:

• A High School Diploma or GED equivalent
• Previous experience in a customer service role
• Experience working in a contact center or call center environment
• Prior experience in the healthcare industry, such as a physician's office or hospital, is highly desirable
• Knowledge of Microsoft Office suite is required
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred
• Strong verbal and written communication skills, with excellent listening and responding abilities
• A courteous and customer-centric approach to service
• Excellent multitasking abilities and flexibility to manage changing priorities quickly

Job Duties and Responsibilities

As a Customer Service Support Representative, you'll be responsible for:

• Acting as a liaison between arenaflex, our customer base, and patients
• Resolving routine customer requests via inbound, outbound calls, or the internet
• Speaking with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquiring, clarifying, and confirming customer requirements and understanding of the solution
• Providing additional customer education and information as needed
• Qualifying and establishing inbound new customers requesting arenaflex's products and services
• Working in multiple databases to research complex issues and questions
• Notifying clients of test results in a timely and accurate manner
• Reviewing test forms for accuracy and reporting any discrepancies
• Participating in activities designed to improve customer satisfaction and business performance
• Performing administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance

Benefits and Compensation

arenaflex offers a comprehensive benefits package, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable
• Regular, full-time or part-time employees working 20 or more hours per week are eligible for these benefits
• Competitive pay range of $15-$25 per hour

Why Join arenaflex?

At arenaflex, we're committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to grow.

We offer

• Opportunities for growth and development in a dynamic and innovative company
• A collaborative and supportive team environment
• A comprehensive benefits package and competitive compensation
• A chance to make a real difference in people's lives through exceptional customer service

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's free from harassment and discrimination, and where everyone has the opportunity to succeed.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you! Apply today by clicking on the link below. Apply Job!

Accessibility and Accommodations

arenaflex is committed to providing equal access to employment opportunities for individuals with disabilities. If you require assistance using our online tools to search and apply for jobs, or need an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.

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