Experienced Customer Service Specialist – Government and Corporate Affairs
Rewritten Job Description:
Join arenaflex's Dynamic Team: A World of Possibilities Awaits
Are you ready to embark on a journey that will take you to new heights, both personally and professionally? Look no further than arenaflex, where we're passionate about connecting people and places around the world. As a Customer Service Specialist in our Government and Corporate Affairs team, you'll be at the forefront of delivering exceptional experiences to our customers, while also growing your skills and advancing your career.
Why You'll Love This Job
Our team is dedicated to promoting and selling air travel on arenaflex, and we're looking for talented individuals like you to join us on this exciting journey. As a Customer Service Specialist, you'll have the opportunity to:
* Promote and sell air travel on arenaflex, helping our customers reach their destinations with ease
* Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets with precision and accuracy
* Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
* Communicate with customers over the phone, researching passenger complaints, advising of cancelled or delayed flights, and communicating new rules, policies, and procedures that affect our customers
* Be a resourceful and creative problem-solver, using your initiative and good judgment to resolve issues efficiently
All You'll Need for Success
To excel in this role, you'll need:
* A Bachelor's degree in a relevant field or equivalent experience/training
* Excellent leadership, organizational, and customer contact skills
* Knowledge of Native SABRE
* The ability to be resourceful and creative at immediate problem resolution
* A high level of initiative, good judgment, and dependability
* Satisfactory attendance required
Preferred Qualifications
While not required, we're looking for candidates with:
* Previous experience in customer service or a related field
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Familiarity with airline operations and policies
What You'll Get
As a valued member of our team, you'll enjoy a range of benefits, including:
* Travel Perks: Explore the world with arenaflex, reaching 365 destinations on more than 6,800 daily flights across our global network
* Health Benefits: Enjoy comprehensive health, dental, prescription, and vision benefits, as well as virtual doctor visits, flexible spending accounts, and more
* Wellness Programs: Stay healthy and motivated with our wellness programs, providing you with the tools, resources, and support you need to be your best self
* 401(k) Program: Available upon hire, with employer contributions to your 401(k) program available after one year
Join a Culture of Inclusion and Diversity
At arenaflex, we're committed to creating a dynamic workforce that reflects the diversity of our customers and communities. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment that meets and exceeds the needs of our diverse world.
Are You Ready to Join the arenaflex Family?
If you're passionate about delivering exceptional customer experiences, growing your skills, and advancing your career, we want to hear from you. Apply now to become a part of our dynamic team and start exploring a world of possibilities with arenaflex.
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