Experienced Business Customer Support Representative – Remote (Footprint) at arenaflex

As a Business Customer Support Representative at arenaflex, you will be the voice of our company for our business customers, providing top-notch support and ensuring their needs are met. This is an exciting opportunity to join a dynamic team and make a real impact on our customers' experiences.

About arenaflex

arenaflex is a leading provider of cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. Founded in the Midwest, we have been growing communities since 2005 and have built networks in more than 250 cities across 16 states. We are proud to be recognized as a Top Diversity Employer by Diversity Jobs in 2022 and are committed to growing our employees' talent, offering career paths, advancement opportunities, and skill development.

Job Summary

As a Business Customer Support Representative, you will be responsible for providing exceptional customer service to our business customers, answering their questions, resolving their issues, and ensuring their satisfaction. You will work in a fast-paced, high-volume call center environment, utilizing various systems and tools to assist and service customers. You will be required to maintain up-to-date knowledge of our company's products, services, and promotions, as well as make system recommendations based on customers' equipment specifications.

Key Responsibilities

* Answer business customer/client requests or inquiries concerning services and products and report problem areas.

• Utilize various systems and tools to assist and service customers.
• Maintain up-to-date working knowledge of all company products, services, and promotions.
• Make system recommendations based on customers' equipment specifications in accordance with customer's needs.
• Determine customer billing issues and provide solutions based on customer inquiries.
• All other duties as assigned.

Essential Qualifications and Requirements

* High school Diploma or GED required; associate degree preferred.

• At least 1+ year of related experience in a high-volume call center environment.
• Must be detail-oriented with a strong ability to follow procedures.
• Solid problem-solving skills with excellent verbal and written communication skills required.
• Proven ability to deescalate or persuade customers using exemplary Customer Service, Initiative, and Problem-Solving competencies.

Preferred Qualifications and Requirements

* Experience in a similar role at a fiber optic communication company.

• Knowledge of fiber optic technology and communication services.
• Certification in customer service or a related field.
• Bilingual or multilingual skills.

Skills and Competencies

* Excellent verbal and written communication skills.

• Strong problem-solving skills with the ability to think critically.
• Ability to work efficiently and effectively in a fast-paced, high-volume call center environment.
• Strong attention to detail with a high level of accuracy.
• Ability to maintain a positive and professional demeanor in a customer-facing role.
• Strong time management skills with the ability to prioritize tasks and meet deadlines.

Career Growth Opportunities and Learning Benefits

* Opportunities for career advancement and professional growth.

• Training and development programs to enhance your skills and knowledge.
• A dynamic and supportive work environment that encourages collaboration and innovation.
• A comprehensive benefits package, including Health, Vision, Dental, with competitive pay and aggressive 401k match up to 6%.

Work Environment and Company Culture

* Work from home in a remote setting with a flexible schedule.

• Collaborative and supportive team environment.
• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance.
• A commitment to diversity, equity, and inclusion.

Compensation, Perks, and Benefits

* Competitive pay with opportunities for advancement.

• Comprehensive benefits package, including Health, Vision, Dental, with competitive pay and aggressive 401k match up to 6%.
• Flexible schedule and remote work options.
• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job