Experienced Property and Casualty Licensed Customer Service Representative – Remote Opportunity

At arenaflex, we're not just an insurance agency – we're a family of professionals dedicated to delivering exceptional customer experiences and driving business growth. With a presence in over 40 states and a team that's doubled in size over the past 18 months, we're a dynamic and rapidly expanding organization that's passionate about innovation, respect, and open communication. Our commitment to our employees' wellbeing is at the heart of everything we do. We believe that happy employees lead to happy customers, and we're dedicated to providing the tools, support, and opportunities for growth that our team members need to succeed. Whether you're looking for a new challenge or a fresh start, we invite you to join our team and become a part of our mission to revolutionize the insurance industry.

About the Role:

As a Customer Service Representative, you'll play a critical role in ensuring that our customers receive the best possible service and support. Working in a fast-paced inbound call center environment, you'll be responsible for answering customer inquiries, resolving issues, and providing proactive solutions to meet their insurance needs. With a strong focus on performance and rewards, this is an exciting opportunity for a motivated and results-driven individual to join our team and make a real impact.

Key Responsibilities:

* Answer inbound calls from existing customers in a fast-paced call center-like environment, using multiple programs and systems simultaneously to resolve their needs quickly and efficiently.

• Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.
• Answer questions related to coverages, billing, and policy history.
• Use a proactive approach to identify and assess customers' needs and offer our services to ensure each customer is placed best for their needs. You will create opportunities for our in-house consultants to upsell, x-sale, re-shop and rewrite policies.
• Resolve customer issues, process payments, answer questions, process endorsements.
• Maintain an in-depth understanding of the software, products, and processes used by the organization.
• Maintain high call quality (QA) score, process adherence, and productivity metrics.
• All other duties as assigned.

Requirements:

* Resident state P&C license required

• Strong attention to detail/accuracy when collecting and entering data.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred.
• Experience working in a high volume and fast-paced call center environment.
• Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously.
• Strong reliable internet connection.
• Proactive in one's own development; welcomes coaching as an opportunity to improve.
• High energy and enjoys working in a combined team/goal-oriented environment.
• Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus.
• Bilingual (English/Spanish), highly desired

What You Can Expect from arenaflex:

* We will set you up for success with a paid training period either on-site or from home

• Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits.
• An investment in our employees' professional development and growth
• On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos
• The ability to work remotely without the need for you to relocate
• A comprehensive and highly competitive benefits package, including:

+ Dental Insurance + Health Insurance + Vision Insurance + 401(k) + Paid Holidays + Paid Time Off + Ongoing Professional Training online via Litmos + And more

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe that every employee has the ability to make a real impact, and we're dedicated to providing the tools, resources, and opportunities for growth that our team members need to succeed. Whether you're looking for a new challenge or a fresh start, we invite you to join our team and become a part of our mission to revolutionize the insurance industry.

Equal Employment Opportunity:

It is and will continue to be the policy of arenaflex to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information.

How to Apply:

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you! Apply for this job