Rewritten Job Title:

Join arenaflex as an Experienced Banking Senior Customer Service Representative

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of staffing, IT, and workforce solutions, we're committed to connecting talent, technology, and organizations to produce game-changing results. We're now seeking an experienced Banking Senior Customer Service Representative to join our team and help us achieve our ambitious goals.

About arenaflex

Arenaflex is a dynamic and innovative company that's revolutionizing the way businesses operate. With over 12,000 employees and 70 locations worldwide, we're one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S. Our platform combines the best elements of our core companies, DISYS and Signature Consultants, to produce exceptional results that help everyone achieve their ambitions and goals.

Our Brands

• Dexian DISYS
• Dexian Signature Consultants
• Dexian Government Solutions
• Dexian Talent Development
• Dexian IT Solutions

Visit our website at arenaflex.com to learn more about our company and our mission.

Equal Opportunity Employer

Arenaflex is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Summary

We're seeking an experienced Banking Senior Customer Service Representative to join our team and provide exceptional customer service to our clients. As a key member of our team, you'll be responsible for handling escalated complaints, performing moderately complex transactional or customer support tasks, and interacting with client personnel on a range of information.

Responsibilities

• Support Escalations: Proactively seek ways to improve processes and perform moderately complex transactional or customer support tasks.
• Receive direction from supervisor and escalate non-routine questions.
• Interact with client personnel on a range of information.
• Handle intake cases for the Enterprise, directing them to the appropriate research group.
• Transition cases to the intake team if someone is dissatisfied with customer service, using high-risk terms like theft or discrimination.

Key Qualifications

To be successful in this role, you'll need:

• 2+ years of experience in customer service, preferably in a banking or financial services industry.
• Excellent communication and interpersonal skills, with the ability to interact with clients and colleagues at all levels.
• Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Proficiency in Microsoft Office, with experience in CRM software a plus.

Preferred Qualifications

We're looking for candidates with:

• Experience in process improvement and quality assurance.
• Knowledge of banking and financial services regulations and compliance.
• Experience working in a call center or customer service environment.
• Ability to work in a remote environment, with minimal supervision.

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Proficiency in Microsoft Office, with experience in CRM software a plus.
• Ability to adapt to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

Arenaflex is committed to the growth and development of our employees. We offer:

• Opportunities for career advancement and professional growth.
• Training and development programs to enhance your skills and knowledge.
• A supportive and collaborative work environment.
• A competitive salary and benefits package.

Work Environment and Company Culture

Arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees. Our company culture is built on the following values:

• Integrity: We operate with integrity, honesty, and transparency in all our interactions.
• Respect: We treat each other with respect, dignity, and compassion.
• Collaboration: We work together as a team to achieve our goals and objectives.
• Innovation: We're committed to innovation, creativity, and continuous improvement.

Compensation, Perks, and Benefits

Arenaflex offers a competitive salary and benefits package, including:

• A base salary of $24-$26 per hour.
• A 12-month contract with possible extension.
• 30 days onsite training, followed by 5 days onsite and 5 days remote schedule.
• A comprehensive benefits package, including health, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Flexible work arrangements, including remote work options.

How to Apply

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website at remotejobs.trendingnewsgo.com/register-candidate/ to submit your application.

Equal Opportunity Employer

Arenaflex is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.